Finding Mastery with Dr. Michael Gervais26 Heinä 2023

Putting People First - Leadership Insights from Former United Airlines CEO | Oscar Munoz

Today’s guest gives us a behind the scenes look at one of modern business’s greatest corporate turnarounds. When Oscar Munoz became CEO of United Airlines in 2015, this global organization was anything but united – and its reputation was in free fall.

Oscar's journey at United began with a whirlwind of challenges and it's through those experiences that he gained invaluable insights into the power of listening, learning, empathy and resilience. In this conversation, we dive into Oscar’s first 100 days at the helm of United as he faced a daunting task of reshaping the company's culture, addressing severe customer concerns, and navigating a rapidly changing global industry.

All while 37 days into his new leadership role… he suffered a severe heart attack. In this episode, you’ll hear about that story, how Oscar was able to persevere, and the warning signs that saved his life. We also talk about his first principles – the ones that guided his leadership approach, and how he stayed true to them even during a very public PR crisis for him and United.

In addition to United, Oscar has served in various leadership positions across diverse industries, including U.S. West, AT&T, Coca-Cola, Salesforce, CBRE, and PepsiCo. He is a wealth of knowledge and there are so many gems in this conversation – I can’t wait for you to learn from Oscar’s wisdom, insights, frameworks for leadership, and life.

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