[78] Outsourcing your MSPs NOC, SOC and Helpdesk

[78] Outsourcing your MSPs NOC, SOC and Helpdesk

In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand.

They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works.

They also discuss objection handling, Uptime’s commitment to security and how their services can be customisable. They look at how their white-label services compare to a full-time technician, and their pod system for helpdesk support.

Richard, Brad and Jason mentioned the following during their conversation:


You can find out more about Uptime on one of their websites: https://www.uptimesolutions.tech/ or www.uptimesolutions.co.uk, or email: partners@uptimesolutions.tech or partners@uptimesolutions.co.uk.

Jaksot(200)

[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs

[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs

This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cyber...

17 Joulu 20231h 12min

[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023

[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023

This is another Team Tubb Travelogue!Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo ...

13 Joulu 202332min

[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know

[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know

In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebod...

10 Joulu 20231h 17min

[Travelogue] MSP Summit Manchester 2023

[Travelogue] MSP Summit Manchester 2023

We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fo...

6 Joulu 202329min

[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success

[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success

In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community.

3 Joulu 20231h 3min

[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business

[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business

In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and man...

26 Marras 202340min

[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023

[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023

In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and ...

22 Marras 202328min

[140] How To Transform from an MSP to MSSP for Business Growth

[140] How To Transform from an MSP to MSSP for Business Growth

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Micros...

19 Marras 20231h 8min

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