Systematic Magic with Vance Morris23 Touko 2023

Customer Service Prevention Department

In this episode

Vance Morris, host of the Systematic Magic Podcast, discusses the negative impact of processes and procedures that make it harder for customers to do business with a company. He calls this the "sales and service prevention department," and shares examples of his own frustrating experiences in a shoe store and at an airport.
Morris emphasizes the importance of making business processes easier for customers, rather than creating unnecessary barriers. While he recognizes the value of having procedures in place, he encourages companies to reevaluate any policies that may be hindering sales or customer service.
Morris also promotes his new magazine, The Experience Report, which provides news and marketing strategies for businesses looking to improve the customer experience. He encourages listeners to implement the strategies discussed on his podcast and in his magazine to eliminate poor client experiences.

Author of the book ⁠⁠“Systematic Magic, 7 Magic Keys to Disnify Any Business”⁠⁠

For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report ⁠⁠"Systematic MAGIC, How to Disnify Any Business"⁠⁠. Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning ⁠⁠GKIC Marketer of the Year⁠⁠. He can be reached at ⁠⁠www.DeliverServiceNow.com⁠⁠ or ⁠⁠vance@deliverprofitsnow.com⁠⁠ .

For speaking engagements, please visit ⁠⁠www.vancemorris.com

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(51)

The One About Disney vs. Regional Parks and Building Unbreakable Client Loyalty

https://vancemorris.comLearn how to build customer loyalty that survives a price increase using identity-based loyalty in this video. If you're tired of competing on price and losing clients to cheape...

1 Heinä 11min

The One About Raising Cane’s and the Secret Formula for Customer Retention

Are you struggling with customer retention? In today's episode, we dive into the surprising lesson from Raising Cane’s that could transform your business. Discover how one fast-food chain capitalized ...

15 Kesä 12min

The One About Challenging Your Business Thinking in Masterminds

In today’s episode, we dive deep into the transformative power of masterminds for business owners. Discover how the right environment can challenge your thinking and unlock new levels of success. If y...

11 Kesä 11min

The One About Spirit Airlines and Why Service Beats Price

**The One About Spirit Airlines and Why Service Beats Price**In this episode, we dive deep into the shocking demise of Spirit Airlines and explore the crucial lesson that service is far more important...

8 Kesä 5min

The One About Aligning Message, Market, and Media for Maximum Marketing Impact

Unlock the secrets to effective marketing in this episode where we delve into the crucial alignment of your message, market, and media. Are you struggling to get responses from your marketing efforts?...

2 Kesä 8min

The One About Making the Invisible Visible in Your Business

Join business expert Vance Morris as he dives into the transformative concept of making the invisible visible in your business. In this engaging episode, Vance explores the art of dramatic demonstrati...

20 Huhti 15min

The One About Creating Tellable Experiences for Your Clients

Creating tellable client experiences is the key to standing out in a crowded market—and “good service” isn’t enough anymore.In this episode, we break down why good service kills differentiation and ho...

18 Huhti 15min

Marketing Missteps, Celebrity Wins, and Profit Multipliers. Vance Morris

Welcome to the weekly wrap-up. If you were too busy putting out fires to keep up with my emails, consider this your cheat sheet—served with sarcasm. This week: what you’re feeding your brain, Louis Vu...

8 Syys 20256min