Random Rewards2 Marras 2020

Ep. #14 | How can insights from Pinball improve the experience of online banking?

A 100+ year old game that people still play. A pillar of our crumbling economic system. These subjects might not seem related, but by playing one we can learn to bolster the other. Join as we discuss how to get better (or cheat) at Pinball and why banks should get a human-focused overhaul.

Topics covered: Sabrina’s home pinball set, strategy vs. randomness, the effect of no Onboarding process in Pinball, arcade culture in the U.S. vs Japan, Core Drives, vs. Anti-Core Drives, the first step to take to improve any experience, how to differentiate users, our experience with online banking, the difference between function-focused design and human-focused design, why incentives aren’t a good long term strategy, a vision for good banking UX, can you actually feel good using a banking app, how to shift motivation from negative to positive, how a better experience makes customers less price-sensitive, blending UX on an app and in person, how to create more feedback, the importance of teaching financial literacy, how to motivate people to pay off debt, why systems beat willpower, what’s on the horizon for the financial systems (especially after the pandemic)

Follow us on our Socials on:

Random Rewards Twitter: @randomreward

Chris’ Twitter: @chris_tomasso

Sabrina’s Twitter: @useradventure

Octalysis Group Website: octalysisgroup.com

Octalysis Explorers Facebook: facebook.com/groups/octalysis/

Email: sabrina@octalysisgroup.com / chris@octalysisgroup.com

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Jaksot(15)

Ep. #13 | How can insights from Monopoly revolutionize the experience of Airbnb?

A classic game about owning properties. A disruptive company facing it’s own disruption. These subjects might not seem related, but by playing one, we can learn to empower the other. Join us as we dis...

11 Syys 202055min

Ep. #12 | How can insights from Final Fantasy improve interactivity in streaming services like Netflix?

A long running beloved RPG series. A streaming giant. These subjects might not seem related, but by playing one, we can learn to empower the other. Join us as we discuss the uncanny experience of juxt...

21 Heinä 20201h 4min

Ep. #11 | How can Insight from Super Mario Improve Team Communication Software?

THE classic side scroller. Remote team communication tools like Slack. These subjects might not seem related, but by playing one, we can learn to empower the other. Join us as we discuss the world of ...

3 Heinä 20201h 9min

Ep. #10 | How can Words with Friends 2 improve online learning?

An addictive mobile word competition game. Online education platforms. These subjects might not seem related, but by playing one, we can learn to empower the other. Join us as we discuss the bizarre c...

12 Kesä 202047min

Ep. #9 | What can we learn from Animal Crossing to improve the healthcare industry?

A game of cute animals doing hard labor that’s taken the post-Covid-19 world by storm. An industry that’s essential to living a good life. These subjects might not seem related, but by playing one, we...

29 Touko 202053min

Ep. #8 | How can playing Pandemic improve the design of airline travel?

A stress-filled board game that’s too real. An industry whose revenues are plunging. These subjects might not seem related, but by playing one, we can learn to empower the other. Join us as we discuss...

22 Touko 202041min

Ep. #7 | How could defusing virtual bombs improve employee culture building at a theme park?

A tension filled team game. Culture building at a large theme park. These subjects might not seem related, but by playing one, we can empower the other. Listen as we discuss the tension filled group q...

14 Touko 202041min