#54: Stop Listening to Customers?!
Nudge26 Huhti 2021

#54: Stop Listening to Customers?!

Customers lie all the time. In fact, we all lie, often without even knowing it. When asked, 25% of high school seniors say they’re in the top 1%. Often talking to customers can lead to bias, unreliable results. So my latest guest has a solution … stop talking to customers. Today, Adam Ferrier and I discuss why companies like Apple and IKEA don’t listen to their customers and how market research can make your brand bland. Adam’s book Stop Listening To The Customer: https://amzn.to/3oYTcDa Adam’s Agency Thinkerbell: https://www.thinkerbell.com/ The Science of Marketing Course: https://scienceofmarketing.teachable.com Sign up to the Nudge Mailing list: www.nudgepodcast.com/mailing-list

Jaksot(290)

#10: Time to stop targeting “millennials”

#10: Time to stop targeting “millennials”

Marketers are constantly told stories about how a brand targeted millennials with great success. But is it a smart tactic? In this episode I chat to best selling author Richard Shotton who explains th...

28 Elo 201919min

#9: How to nudge people into voting, buying and recycling

#9: How to nudge people into voting, buying and recycling

“How do you plan to get to the polling booth?”. This phrase can swing voter turnout by 9% and ultimately change the outcome of an election. To figure out why I chatted to bestselling author Steve Mart...

13 Elo 201917min

#8: The power of scarcity and why less is more

#8: The power of scarcity and why less is more

You’re influenced by scarcity, even if you don’t notice it. In this podcast Richard Shotton explains why marketers love scarcity, why so many Airbnbs contain pianos, and why cookies taste better when ...

29 Heinä 201919min

#7: How the UK government nudges British people

#7: How the UK government nudges British people

The UK governments contains a team of 60+ behaviour scientists in charge of nudging the country. They tweak HMRC letters, JobCenter scripts and road signs on the M6 all to nudge British people in the ...

9 Heinä 201916min

#6: The psychology behind effective pricing

#6: The psychology behind effective pricing

Did you know that removing a $ sign from a menu increases the amount consumers buy? In this episode I chat to Sybil Yang who explains the psychology behind pricing, how to organise the most effective ...

22 Kesä 201922min

#5: The science behind distinctive advertising

#5: The science behind distinctive advertising

There are simple rules that make brands stand out, but most marketers and advertisers dismiss them. In this episode Richard Shotton will explain the science behind distinctive marketing and why so man...

2 Kesä 201923min

#4: How social proof reduces theft and doubles sales

#4: How social proof reduces theft and doubles sales

One line of text has helped the UK government save billions in unpaid tax, helped pubs sell 2x more beer and stopped hikers stealing endangered petrified wood. In this episode Steve Martin explains ho...

15 Touko 201917min

#3: Why marketers want to know your habits

#3: Why marketers want to know your habits

Did you know that companies spend millions trying to discover when customers have kids? In this episode I chat to best-selling author Richard Shotton about the power of habit. He explains how life eve...

30 Huhti 201923min

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