UVP - 193 - We Have A Manager...They Don't Manage

UVP - 193 - We Have A Manager...They Don't Manage

Have you ever worked somewhere that the team felt frustrated at the lack of accountability for repeated mistakes and the drastic differences in work ethic between staff members? When frustration like this extends over time, the result can be cultivating an office environment with a huge increase in tension, gossip, and bickering. Dr. Andy Roark and practice manager Stephanie Goss tackle a mailbag question from a veterinary technician who is grappling with a hospital environment like this. They feel like their practice owner and manager haven't really addressed things from the perspective of the team but this tech feels they might be open to suggestions on what to do and how to approach the situation. Our vet tech says they are "not really sure where to even start with coming up with an overhaul in training/rewards/consequences.." and asked for input from Andy and Stephanie. These are great questions and common challenges we are excited to talk about so let’s get into this…

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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Jaksot(430)

418 - Should Your Veterinary Clinic Have an Angel Fund?

418 - Should Your Veterinary Clinic Have an Angel Fund?

Should your veterinary clinic have an angel fund? That is the exact mailbag question that Maria Pirita brings to this episode, and she pulled in Uncharted member, Beth Mehaffey, co-founder of Pennridg...

9 Syys 48min

417 - How Much Financial Transparency Do Support Staff Need?

417 - How Much Financial Transparency Do Support Staff Need?

Maria Pirita welcomes Ron Sosa to discuss a mailbag question from an associate DVM asking how much financial transparency a clinic should share with staff and non-owner veterinarians so the team can s...

2 Syys 39min

416 - Planning to Exit on Your Own Terms

416 - Planning to Exit on Your Own Terms

Dr. Andy Roark hosts Dan Blumenthal, CEO and co-founder of Blue River Pet Care, to discuss winding down veterinary careers through succession planning, legacy, and creating flexibility for practice ow...

31 Elo 38min

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

A practice manager just acquired a second location with a loyal team and 26-year-old medicine. Dr. Andy Roark and Maria Pirita, CVPM, dig into how to modernize the care without making anyone feel outd...

26 Elo 51min

414 - Staff Are Leaving and Ownership Already Knows Why

414 - Staff Are Leaving and Ownership Already Knows Why

Their practice manager plays favorites and talks down to the team, and ownership already knows. So why hasn't anything changed? Maria Pirita, CVPM, and Ron Sosa, CVPM, break down what to do when you'r...

19 Elo 43min

413 - Hired for Financial Impact, Denied Financial Access

413 - Hired for Financial Impact, Denied Financial Access

Dr. Andy Roark joins host Maria Pirita to respond to a mailbag from a practice manager who is denied access to financials like P&Ls, payroll, and bill paying, yet is evaluated and compensated based on...

12 Elo 45min

412 - Tech Team Lead Pulled In All Directions

412 - Tech Team Lead Pulled In All Directions

Dr. Andy Roark and Tyler Grogan, CVT, answer a mailbag question from a veterinary technician lead who feels like they’re failing because different doctors and leaders keep asking for conflicting chang...

5 Elo 39min

411 - How Do I Ask For a Raise in This Economy?

411 - How Do I Ask For a Raise in This Economy?

Asking for a Raise in a Tough Economy, How Practice Managers Can Advocate Without Burning BridgesHost Maria Pirita and Dr. Andy Roark discuss a mailbag from a practice manager who has not received a r...

29 Heinä 49min

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