UVP - 208 - What Do We Do When Accidents Happen?

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are tackling some serious questions that Stephanie lumped together from the mailbag. We've received some asks from veterinarians and managers facing the angry clients, online mobs, in-person harassment/bullying from people when the horrible, unexpected things happen. When a pet slips a leash and runs into the road in front of the clinic; when a patient dies with no warning during an exam; when a pet in boarding is gravely injured trying to escape their run during a thunderstorm. Things we all hope don't ever happen to us but are out of our control for the most part. These stories matter and the questions being asked by these brave leaders facing these situations matter, maybe even more than the story. Questions like "how do I emotionally support my doctor who is berating themselves for not know that pet was suddenly going to die with no warning?" or "how do I be there as a leader and support my team when we are getting death threats on our voicemail and people are being called out by name or their personal information shared online? How do I make sure we are all mentally okay at the end of the day?" These are wonderfully compassionate questions that Andy and Stephanie enjoyed looking at from multiple angles. Let's get into this...

Getting the Most Out of Your Relief Vet Relationships Dr. Maggie Brown-Bury is a relief veterinarian in Canada and she is already booked for all of 2023. How does she do it? Who ends up at the top of her list of availability? If you're struggling to find a consistent relief veterinarian or don't know where to start, this 1-hour workshop can help. On December 13, she will be sharing her experiences (the good and the bad), what key things you should have in place if you hire a relief vet, how to set them up for success, and how to build the foundation for an ongoing relationship. She will also give you a comprehensive list of the obvious and lesser known hiccups clinics encounter along the way when hiring relief veterinarians and how to avoid them so you're at the top of your favorite relief vet's list in 2023. Join us on December 13, 2022 from 7pm ET/4pm PT – 8pm ET/5pm PT for this LIVE workshop! Registration is $99. FREE for Uncharted Members. Sign up here All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning! All Links: linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Get the Protocol Training Game Here!

Care is Your Calling

Join us for the Medical Director Summit!