Mapping the Customer Experience - Pete Saunders - Episode 117
In a recent discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Pete Saunders, a facilitator renowned for his expertise in customer journey mapping and service ...
2 Joulu 20249min
Navigating Change in the Public Sector - Mustafa Ghulam - Episode 116
In a vibrant discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Mustafa Ghulam, a facilitator renowned for his expertise in change management and digital trans...
25 Marras 202412min
A 5 Year IT Modernisation Journey in 15 Minutes - Ron Hughes - Episode 115
The Employment Development Department serves millions of Californians through dedicated programs and services like unemployment and disability benefits, Paid Family Leave, workforce services and more....
18 Marras 202413min
Building the Business Case for Emerging Tech - Stuart Watt - Episode 114
Building a successful business case is difficult for a number of reasons. It's important to craft a narrative that appeals to decision-makers, capturing a variety of user-benefits often involves exten...
12 Marras 202417min
Bridging the Gap in Data Skills - Nicky Bull - Episode 113
In a dynamic conversation, co-founder of Public Sector Network, Charlie Hamer engaged with Blue Chameleon Corporate Consultant, Nicky Bull, who illuminated the evolving landscape of data skills necess...
4 Marras 202417min
Cultivating Leaders for Tomorrow - Malcolm Dawes - Episode 112
In a world where effective leadership can shape the future, Charlie Hamer, co-founder of the Public Sector Network, recently engaged in a thought-provoking conversation with leadership expert Malcolm ...
28 Loka 202415min
Enhancing User Experience in Government Services - Carmine Mastrantone - Episode 111
In an insightful interview with Charlie Hamer, co-founder of the Public Sector Network, design research leader Carmine Mastrantone discusses actionable methods for creating citizen-centric solutions t...
23 Loka 202411min
