What should you expect from an enterprise-grade attended RPA solution

Robotics Process Automation (RPA) is changing the way businesses operate. It can work independently or alongside people to streamline business processes. As RPA becomes more widely adopted, an increasing number of businesses are turning to automation to improve efficiency and accuracy, reduce operating costs, minimize the risk of human error, and will likely play a bigger role in the future of organizations.

In today’s episode, Amalia talks with Amardeep Modi, a Vice President at Everest Group, about what RPA is and why it matters for organizations, what enterprises expect from an enterprise-grade attended RPA solutions, and how to make the most of attended RPA deployments.

Amardeep is a seasoned advisor and leader with more than nine years of consulting and research experience. At Everest Group, Amardeep leads the service optimization technologies research and advisory practice globally. The majority of his work is focused on leading industry-defining research on intelligent automation technologies, such as attended RPA, unattended RPA, process mining, intelligent document processing, process orchestration, and conversational AI.

Enjoy!

In This Episode

00:34 - The role Amardeep plays at Everest Group

01:52 - RPA: what it is and why it matters for organizations

05:21 - What enterprises expect from an enterprise-grade attended RPA solutions

09:13 - How to make the most of attended RPA deployments

10:42 - Real-life examples of how RPA worked in an organization

13:12 - What business owners need to know before adopting RPA

Favorite Quotes

04:43 - "We found that improving employee productivity, generating cost savings, and increasing operational efficiency are among the top three drivers for adopting attended RPA at an overall level." - Amardeep Modi

09:23 - “Adopting and scaling attended RPA is not without challenges. However, these challenges can be overcome by following a set of best practices, such as securing executive sponsorship and empowering the center of excellence, appointing champions to drive awareness in the enterprise, driving citizen developer focused on training programs, enabling a crowdsourcing approach for use case identification, and early partnership and alignment with enterprise IT." - Amardeep Modi

10:10 - "Now when done right, attended RPA can yield phenomenal returns by decreasing onboarding time, reducing errors, improving first call resolution, and drastically reducing average handling time." - Amardeep Modi

Engage with Amerdeep Modi
LinkedIn
Everest Group Website

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