CRO PagerDuty, Dave Justice: The Principles of Successful Crisis Leadership
Grit15 Maalis 2021

CRO PagerDuty, Dave Justice: The Principles of Successful Crisis Leadership

Dave Justice knows a lot about crisis leadership. Over his almost 21 years in sales, he’s successfully navigated through the dotcom and housing bubble crashes — and now, the COVID-19 pandemic.


After 18 consecutive years working in various sales roles at Cisco, Dave became Executive Vice President of North America Enterprise Sales at Salesforce before transitioning in 2020 to his current role as Chief Revenue Officer at PagerDuty, a company that produces an incident response platform for IT departments.


On this episode of Go to Market Grit, Joubin and Dave talk about the leadership lessons Dave learned while working through crises, the opportunities and challenges for PagerDuty’s go-to-market operation, and how to successfully transition into a company as a new leader.



In this episode, we cover:

  • Dave's sales career before joining PagerDuty. (3:27)
  • 'The platform for real-time work': What is PagerDuty? (12:09)
  • Market opportunity and happy customers: Why Dave left Salesforce for PagerDuty. (14:44)
  • The importance for leaders to rally an organization around a shared vision. (18:36)
  • Go-to-market challenges: Learning how to articulate a product's business value to the customer. (22:17)
  • Go-to-market opportunities: The 'virality' of PagerDuty's business model. (28:00)
  • The value of listening to employees and customers before making decisions as a new leader in a company. (34:05)
  • Why Dave believes leaders must own their own personal development and career. (37:28)
  • Communication and empathy: How to successfully lead through a crisis. (40:05)
  • How Dave defines grit. (48:45)

Links:

Jaksot(282)

#201 CEO Lyft, David Risher: The Ride

#201 CEO Lyft, David Risher: The Ride

Guest: David Risher, CEO of LyftDavid Risher can measure his career in phone calls, from the one that introduced him to Jeff Bezos in 1995, to the call from the Lyft board in 2023, asking him to vie f...

29 Heinä 20241h 16min

#200 CEO & Co-Founder Together AI, Vipul Ved Prakash w/ Bucky Moore: Super Cycle

#200 CEO & Co-Founder Together AI, Vipul Ved Prakash w/ Bucky Moore: Super Cycle

Guests: Vipul Ved Prakash, CEO and co-founder of Together AI; and Bucky Moore, partner at Kleiner PerkinsNo one knows for sure whether the future of AI will be driven more by research labs and AI-nati...

22 Heinä 202455min

#199 CEO & Co-Founder Klaviyo, Andrew Bialecki: High Slope

#199 CEO & Co-Founder Klaviyo, Andrew Bialecki: High Slope

Guest: Andrew Bialecki, CEO of KlaviyoWhenever the marketing platform Klaviyo is hiring, says CEO Andrew Bialecki, “we sort of don't care so much what skills you have.” Instead, the company looks for ...

15 Heinä 20241h

#198 CEO & Co-Founder Wayfair, Niraj Shah: Homeward

#198 CEO & Co-Founder Wayfair, Niraj Shah: Homeward

Guest: Niraj Shah, CEO and co-founder of WayfairWayfair CEO Niraj Shah caught the entrepreneurship bug in his mid-20s, when he and his longtime co-founder Steve Conine sold their first company just a ...

8 Heinä 202454min

#197 CEO, Chairman & Founder Zscaler, Jay Chaudhry: No Attachment

#197 CEO, Chairman & Founder Zscaler, Jay Chaudhry: No Attachment

Guest: Jay Chaudhry, CEO, chairman, and founder of ZscalerMuch of the media coverage of Zscaler CEO Jay Chaudhry is quick to identify him as the wealthiest Indian-American person, with a net worth of ...

1 Heinä 202443min

#196 CEO & Co-Founder Braze, Bill Magnuson: Principles of Change

#196 CEO & Co-Founder Braze, Bill Magnuson: Principles of Change

Guest: Bill Magnuson, CEO and co-founder of BrazeThe deployment of smartphones around the world was more impactful than any other technology to date, says Braze CEO Bill Magnuson — and that has big im...

24 Kesä 202457min

#195 CEO Salesforce AI, Clara Shih: Above the Clouds

#195 CEO Salesforce AI, Clara Shih: Above the Clouds

Guest: Clara Shih, CEO of Salesforce AIIn 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at ...

17 Kesä 202445min

#194 CEO & Founder Sunshine, Marissa Mayer: Innovative Instincts

#194 CEO & Founder Sunshine, Marissa Mayer: Innovative Instincts

Guest: Marissa Mayer, CEO and Founder of Sunshine and former CEO of YahooWhen Marissa Mayer was first hired as the CEO of Yahoo, the company had lost nearly a quarter of its workforce in the preceding...

10 Kesä 20241h 25min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
herrasmieshakkerit
ostan-asuntoja-podcast
rahapuhetta
rss-rahamania
rss-lahtijat
rss-seuraava-potilas
leadcast
rss-merja-mahkan-rahat
rss-40-ajatusta-aanesta
rss-porssipuhetta
rss-levosta-kasin-yrittajyys
rss-sisalto-kuntoon
rss-vaikuttavan-opettajan-vierella
rss-ma
rss-bisneksen-pehmea-puoli
rss-draivi