#191 CEO & Co-Founder Intercom, Eoghan McCabe: Second Beginning
Grit20 Touko 2024

#191 CEO & Co-Founder Intercom, Eoghan McCabe: Second Beginning

Guest: Eoghan McCabe, CEO, Chairman, and Co-Founder of Intercom

“We are not ready for the degree to which our world is going to change,” says Intercom CEO Eoghan McCabe, “in insane and incredible ways.” When he co-founded the company in 2011, the Irish-born entrepreneur was making it easier for companies to offer human customer service to their customers. But Eoghan believes “every single type of knowledge work” will soon be done by AI, and Intercom is well on its way to that destination: 45 percent of all tickets are being answered by bots now, and he expects that number to climb to 70 percent by 2026. “The agents no longer have to do the repetitive, painful, boring work,” Eoghan says. “They can focus on the more human, creative, interesting work that requires their empathy and creativity.”

In this episode, Eoghan and Joubin discuss fitting in, Archana Agrawal, authentic comms, taking risks, returning to the company you founded, politics at work, celebrating innovation, therapy for founders, and Ram Dass.

Chapters:

  • (01:04) - Insecurity and success
  • (06:16) - What Intercom does
  • (08:20) - Reinvention and “big company values”
  • (15:50) - Becoming an AI company
  • (16:53) - 2011 vs. 2024 in San Francisco
  • (21:03) - AI for customer service — and more
  • (25:07) - “The shitty gift that being attacked brings”
  • (30:25) - Expectations vs. reality, part one
  • (33:16) - What success means now
  • (36:08) - Running away
  • (39:56) - Coming back
  • (41:58) - Being busy is BS
  • (44:10) - Expectations vs. reality, part two
  • (45:44) - Self-mastery
  • (50:38) - Sanding off the rough edges
  • (55:08) - Who Intercom is hiring and what “grit” means to Eoghan


Links:

Jaksot(284)

Rebuilding Front for the AI Era | CEO Dan O’Connell

Rebuilding Front for the AI Era | CEO Dan O’Connell

The hardest part of transformation is knowing what to let go of.Dan O’Connell, now leading Front as CEO and formerly on the board at Dialpad, joins Joubin Mirzadegan to explore the delicate balance be...

3 Marras 202559min

ElevenLabs’ Vision for Voice Interfaces | CEO Mati Staniszewski

ElevenLabs’ Vision for Voice Interfaces | CEO Mati Staniszewski

Before AI became a buzzword, a few true believers were already building.Since early 2022, Mati Staniszewski and his team at ElevenLabs have been among them, working to create voices that “actually rep...

27 Loka 20251h 4min

95% Faster Video Production with Synthesia | Victor Riparbelli

95% Faster Video Production with Synthesia | Victor Riparbelli

What’s product-market fit like when you give people the power to do what they never thought was possible?On this rerun of Grit from April 2024, Victor Riparbelli, co-founder and CEO of Synthesia, shar...

20 Loka 20251h 8min

From Idea To Impact: How Gamma Is Redefining Presentations | Grant Lee

From Idea To Impact: How Gamma Is Redefining Presentations | Grant Lee

Make your product irresistible, and everything else will follow.That’s the philosophy of Grant Lee, co-founder and CEO of Gamma, an AI design platform with an 'anti-PowerPoint approach', used by over ...

13 Loka 20251h 10min

Leadership Lessons From Snowflake’s Sales & Marketing Duo | Chris Degnan and Denise Persson

Leadership Lessons From Snowflake’s Sales & Marketing Duo | Chris Degnan and Denise Persson

Scaling a business globally comes down to leaders who align teams and drive them forward together.Snowflake serves over 12,000 customers, and early executives Chris Degnan and Denise Persson share how...

6 Loka 20251h 23min

The Man Who Builds for the Decade Ahead | Founder of Google X, Waymo, and Udacity

The Man Who Builds for the Decade Ahead | Founder of Google X, Waymo, and Udacity

What does it take to reinvent entire industries, over and over again?This week on Grit, Sebastian Thrun, the “godfather” of self-driving cars and massive open online courses, reflects on a career push...

29 Syys 20251h 13min

How WordPress Became a Web Giant | Automattic Founder and CEO Matt Mullenweg

How WordPress Became a Web Giant | Automattic Founder and CEO Matt Mullenweg

What kind of founder builds a billion-dollar company around something anyone can use for free? Matt Mullenweg, co-founder of WordPress and CEO of Automattic, joins Joubin Mirzadegan to reflect on two ...

22 Syys 20251h 10min

The Central Nervous System for Modern Business | Confluent CEO Jay Kreps

The Central Nervous System for Modern Business | Confluent CEO Jay Kreps

The apps and websites we use every day depend on systems most of us never see.Jay Kreps joins Joubin Mirzadegan to share how Confluent became the ‘central nervous system’ for companies like Expedia an...

15 Syys 20251h 17min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
psykopodiaa-podcast
rss-rahapodi
rss-rahamania
hyva-paha-johtaminen
inderespodi
ostan-asuntoja-podcast
rss-lahtijat
rahapuhetta
rss-sisalto-kuntoon
herrasmieshakkerit
taloudellinen-mielenrauha
oppimisen-psykologia
rss-porssipuhetta
rss-bisnesta-bebeja
rss-yrittajan-mielenmatka
rss-kohti-unelmia
rss-seuraava-potilas
rss-40-ajatusta-aanesta