Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring
Rocketship.fm22 Heinä 2014

Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring

Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. *** This show is a part of the Podglomerate network, a company that produces, distributes, and monetizes podcasts. We encourage you to visit the website and sign up for our newsletter for more information about our shows, launches, and events. For more information on how The Podglomerate treats data, please see our Privacy Policy. Since you're listening to Rocketship, we'd like to suggest you also try other Podglomerate shows surrounding entrepreneurship, business, and careers like Creative Elements and Freelance to Founder.

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Product Failures: It's not you, it's your team

Product Failures: It's not you, it's your team

Today we discuss another type of failure that is all too common, especially in young companies - team failure. We talk with Latif Nanji, the founder and CEO of Roadmonk, about his first startup Pokers...

9 Huhti 202034min

Product Failures: Acquisitions

Product Failures: Acquisitions

The Exit. Liquidity. Acquihire. Merger. No matter the name, it’s a milestone in any entrepreneurs life. Today we take a look at the real stories behind acquisitions, when the outcome isn’t quite what ...

2 Huhti 202024min

Product Failures: Path

Product Failures: Path

Path was created in 2010 by former Facebook employee Dave Morin as a sort of anti-Facebook. It stood out with one good idea: limits for friends. You couldn’t add more than 50 people to your network wh...

26 Maalis 202031min

Product Failures: Blockbuster

Product Failures: Blockbuster

In 2000, Reed Hastings, the founder of a fledgling company called Netflix, flew to Dallas to propose a partnership to Blockbuster CEO John Antioco and his team. The idea was that Netflix would run Blo...

19 Maalis 202031min

Product Failures: Audible

Product Failures: Audible

From creating unsafe driving conditions to aggravating spouses across the globe, todays failure is a lesson in what happens when your team lacks diversity, especially of lived experiences that help bu...

12 Maalis 202017min

Product Failures: American Airlines

Product Failures: American Airlines

On September 11, 2001 two American Airlines airplanes were hijacked. One was flown into the north tower of the World Trade Center and the other crashed into a field on it's way to the White House kill...

5 Maalis 202020min

Product Failures: The Psychology of Failure with Jerry Colonna

Product Failures: The Psychology of Failure with Jerry Colonna

We've been talking a lot about well known product failures, but at this point in the series, we're going to take a little pause. Today, we remember that there are very real people behind these failure...

27 Helmi 202026min

Product Failures: Color

Product Failures: Color

Raising $41 million dollars before launch, Color should have been an instant hit, but instead met a swift demise. When it launched, the application had around 1 million downloads. By September 2011, t...

20 Helmi 202022min

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