The Science of Productive Conflict

Whether it's over a project, politics, or pizza toppings, conflict with colleagues is inevitable. The goal is not to eliminate it; it’s to handle it better. There’s a whole science of managing individual and team conflicts, and it suggests that we don’t have to agree to disagree. We need to start by understanding what our clashes are actually about—because often, we’re not arguing about what we THINK we’re arguing about at all. For the transcript of this episode, head to  go.ted.com/WLTranscript43. WorkLife is made possible with the support of LinkedIn, Logitech, Morgan Stanley, SAP, and Verizon.