I Want You to Delight Me: Iconic Customer Success Stories with Alex Booth

I Want You to Delight Me: Iconic Customer Success Stories with Alex Booth

When we spend money at a service, a product, or an establishment, we have a baseline expectation on how we are treated as a customer.

However, we have certain experiences with companies that just blew us away. Swept us off our feet. Made us give 10 stars on a 5-star scale. And this is better than whirlwind romance, it’s lifetime customer loyalty brewing.

In this podcast episode, I hung out with Alex Booth, CEO and Founder of Huckleberry Consulting, a Customer Success Consulting firm, to discuss our favorite stories of exceptional customer experiences.

Check out a few well-loved brands that you know about, and check out new ones that are ready to delight you.

***

Alex Booth is the Founder of Huckleberry Consulting, a customer success consulting firm that helps fast-growth online businesses grow through better retention, loyalty, improved CS metrics, and customer-focused affiliate programs.

He also co-owns GetCSM.com, a high level Customer Success/ Client Success Recruitment firm that serves clients all over the world. GetCSM gives you access to talented CSMs for as low as $17/ an hour, fully managed and certified.

Check out Alex’s best work on his Linkedin.

Or visit his website and CLAIM a free consult for how to make more money with your clients through improved customer success.

Chapters
  • (00:00:00) - PODCAST
  • (00:01:01) - None of Your Business
  • (00:01:51) - None of Your Business
  • (00:04:06) - 10 Ways to Delight Your Customer
  • (00:05:15) - Chase Sapphire Card: Added Member Benefits
  • (00:08:01) - Benefits of Cardmemberships
  • (00:11:20) - Unannounced Bonus
  • (00:14:13) - A Customer's Secret Bonus
  • (00:15:41) - Top 10 Personal Touch
  • (00:21:13) - How To Get Your Rolex Watched
  • (00:24:01) - 5 Rules for Building A Community With Your Golf Brand
  • (00:29:53) - Delta Airline: Surprise Upgrades
  • (00:31:22) - Exclusives: Surprise Hotel Upgrades and More
  • (00:34:00) - Philippine Airlines Service Recovery
  • (00:36:56) - United Airlines: The Best Customer Service
  • (00:42:41) - E-commerce Business Advice
  • (00:49:16) - How To Proactively Solve Problems With Your Customers
  • (00:55:16) - Employee Experience With Impressive Automation
  • (00:58:04) - How To Automate B2B Sales Emails?
  • (01:04:00) - Mental Fitness
  • (01:07:22) - What Do Businesses Need To Do With Loyalty Cards?
  • (01:07:57) - Loyalty Events
  • (01:13:59) - How to grow your business on Amazon with a small budget
  • (01:16:07) - How to Raise Revenue with Huckleberry Consulting
  • (01:20:09) - No Business Talk
  • (01:20:48) - Weekly Fun Story

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