How Outsourcing Your Customer Service Can Get You Business Freedom And Glowing Reviews

How Outsourcing Your Customer Service Can Get You Business Freedom And Glowing Reviews

Michelle Myers is the founder and CEO of Pink Callers, a team of virtual assistants providing remote customer service for business owners seeking to automate their daily tasks. When she’s not busy ensuring that her company provides great service and inspires great reviews for their clients, Michelle works with other home service support businesses on an initiative called the Safe Distance Service Association, which is a free member association for home service businesses utilizing safe distance practices for their customers.

In this episode, we talked about business development, entrepreneurship, customer service, team building, social media, automation...

Jaksot(433)

Attracting and Hiring A-Players Through Next-Gen Recruitment Strategies

Attracting and Hiring A-Players Through Next-Gen Recruitment Strategies

Jody Underhill is a Senior Partner at RapidHirePro.com, a leading Recruiting Agency that solely focuses on the Home Service Industry. He is also the current Director of Green Elephant Agency and the Director of Operations for Appointment Nerds. On top of working with various business experts, Jody has successfully helped over 150 businesses in terms of developing better marketing strategies. In this episode, we talked about advertisements, core values, hiring strategies…

29 Joulu 20231h 4min

Q&A with Tommy - Crafting Smarter Business Moves with Data and Analytics

Q&A with Tommy - Crafting Smarter Business Moves with Data and Analytics

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about business expansions, booking rates, recruitment and retention strategies, data analysis…

22 Joulu 20231h

Creating 99 Millionaires with America’s Plumbing Hero

Creating 99 Millionaires with America’s Plumbing Hero

John Akhoian is the Founder and CEO of Rooter Hero, a plumbing repair and installation service company. As an experienced Chief Executive Officer with a demonstrated history of working in the consumer services industry, he relies on old-fashioned marketing techniques to promote his business, which now has several locations across California and Arizona. John is also the author of “99 Millionaires,” “The Secret to Real Wealth,” and “Values First: Principle-Driven Leadership”. In this episode, we talked about budget allocation, profit-sharing, leadership, culture-building, employee training…

15 Joulu 20231h 13min

Secrets of the $500M Goliath of the Home Service Industry

Secrets of the $500M Goliath of the Home Service Industry

Frank DiMarco is the Chief Executive Officer of Service Champions Group. Prior to taking over the company, he was Service Champions’ Chief Operating Officer from 2018 and brings over 30 years of operational experience in the home services industry, including serving as Vice President of Operations with Horizons Services and Regional Manager with Goodman. Over the years, he has brought foresight, integrity, and tenacity in delivering customers the absolute best home service experience. In this episode, we talked about growth strategies, operations, business acquisition...

8 Joulu 202359min

Saying It Right: Strategies for Effective Customer Communication

Saying It Right: Strategies for Effective Customer Communication

Joel Weldon is a seasoned professional speaker with a remarkable career spanning over four decades. He is an executive speech coach and keynote speaker at Joel Weldon’s Ultimate Speaking System and “Success Comes In Cans,” a custom corporate seminar for sales and leadership coaching. Impressively, Joel is a recipient of the coveted Communication & Leadership Award and The Golden Gavel, the highest honor in the speaking profession, reserved for only the most outstanding communicators.   In this episode, we talked about public speaking, business strategies, people skills…

1 Joulu 20231h 3min

Q&A with Tommy - How to Engineer Brands and Businesses That Sell Themselves

Q&A with Tommy - How to Engineer Brands and Businesses That Sell Themselves

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about buying or selling companies, hiring technicians, recording financials, task delegation…

24 Marras 20231h 20min

How to Increase Your Profits and Transform Your Business By Buying Back Your Time

How to Increase Your Profits and Transform Your Business By Buying Back Your Time

Dan Martell is the founder and CEO of SaaS Academy. He is a serial entrepreneur, investor, and coach who has helped thousands of entrepreneurs worldwide build successful businesses. He is passionate about helping entrepreneurs achieve their goals and has consequently developed a range of resources to support them, including his podcast, "The Growth Stacking Show," and his best-selling book, “Buy Back Your Time.” In this episode, we talked about negotiation, time management, coaching…

17 Marras 20231h 1min

Maximizing ROI: How to Make Strategic Business Investments that Pay Off

Maximizing ROI: How to Make Strategic Business Investments that Pay Off

Keegan Hodges is the co-CEO of Best Home Services and a board member at Apex Service Partners, a leading national provider of air conditioning, plumbing, and electrical services. Keegan was honored with the Business Ambassador Award, presented by Gov. Rick Scott, and has achieved a remarkable feat by winning the Carrier Corporation President's Award for six consecutive years. In this episode, we talked about private equity, acquisitions, integrations...

10 Marras 20231h 12min

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