048: Frictionless Future with Intelligent Products and Services

One of the biggest challenges for businesses that utilise physical manufacturing is unexpected breakdowns and failures. The failure of one small bearing could take an entire production offline and stop a business dead in its tracks. This has led to many businesses to pivot away from one-point sales and towards the use of intelligent products and services which not only provide monitoring and maintenance, but also can help your business become more efficient. So how has the field of Intelligent Products and Services been developing over the past few years, and how can it help predict the unexpected for your business?

On this episode of Future Sight, host Liz Lugnier speaks to-

Nicolas Rousseau – Executive Vice-President, Capgemini Engineering

Managing Director, Digital Engineering and Manufacturing Group Offer Leader, Intelligent Products & Services

Rousseau’s role with Capgemini focuses on intelligent industry, working with companies to develop a holistic view of products, software, data, and services to improve customer interaction, business operations, R&D, engineering, manufacturing, and supply chains.
With more than 20 years of experience in identifying and applying next-generation technologies and organizational models to create business outcomes, he helps clients structure innovative business models and engineering organizations to address new, complex systems that increase efficiency and operate at scale.

Elisabet Svensson – Global Strategy Director, Innovation & Digital Solutions at SKF Group

Elisabet has more than 15 years of experience in lean and agile leadership in the automation and software industry and has led strategic partnerships with Telia and Microsoft creating new business for both parties. In addition to her current position as Global Strategy Director at SKF AB, she has also worked in roles including CEO and COO in Axiell, Cactus, and Volvo. She also believes in driving business success with ambitious and clear goals to empower organizations and work autonomously. She has helped decrease customer delivery time and cost by 20-50% and ultimately increase customer satisfaction with smart digital solutions.

You can listen back to some our previous episodes of Future Sight episodes below:

Sustainability in Automotive https://www.capgemini.com/insights/research-library/all-roads-lead-to-sustainability/
Sustainable IT https://www.capgemini.com/insights/research-library/future-sight-it-takes-ctrl-the-sustainable-way/

Future Sight podcast is brought to you by Capgemini Invent and lead by Afashan Sayyed.
This episode was hosted by Liz Lugnier and produced by Thomas O’Mahony.
You can find out more about them at https://www.capgemini.com/service/invent/ and follow them on Twitter https://twitter.com/CapgeminiInvent.