070: Upgrading Your Level of Service with Rebecca Morgan

070: Upgrading Your Level of Service with Rebecca Morgan

Author Rebecca Morgan shares how you can provide the best service to your customers – internal and external.


You’ll Learn:

  1. Overlooked tactics to better serve your customers
  2. The step-by-step of calming upset customers
  3. How to deal with workplace conflict


About Rebecca

Rebecca Morgan, CSP, CMC, is an international speaker, trainer and consultant specializing in creating innovative solutions for workplace effectiveness challenges. She’s appeared on 60 Minutes, Oprah, the Wall Street Journal, National Public Radio and USA Today as well as international media.

Rebecca is the bestselling author of 26 books, including Calming Upset Customers, Grow Your Key Talent, Remarkable Customer Service … and Disservice and her just-released book, Extraordinary Leadership Lessons from Everyday People.

She partners with clients to accomplish high ROI on their key-talent development projects. Since 1980 she’s transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.


Items Mentioned in this Show:


View transcript, show notes, and links at https://awesomeatyourjob.com/ep70

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jaksot(1166)

1122: How to Find the Work You’re Wired to Do with William Vanderbloemen

1122: How to Find the Work You’re Wired to Do with William Vanderbloemen

William Vanderbloemen discusses how professionals can find both success and satisfaction in their careers. — YOU’LL LEARN — 1) The one habit that puts you ahead of 90% of people2) How to learn what yo...

22 Tammi 33min

1121: How Managers Can Lead Better TODAY (Not Someday!) with Ali Merchant

1121: How Managers Can Lead Better TODAY (Not Someday!) with Ali Merchant

Ali Merchant reveals the small shifts you can implement today to become a better leader immediately. — YOU’LL LEARN — 1) How to make difficult conversations easier 2) The three things exceptional man...

19 Tammi 43min

1120: How to Stop Living on Autopilot and Choose What Matters Most with Erin Coupe

1120: How to Stop Living on Autopilot and Choose What Matters Most with Erin Coupe

Erin Coupe discusses how to redirect your attention from the energy wasters to the things that matter to you. — YOU’LL LEARN — 1) How to stop getting in your own way2) The trick to quieting your negat...

15 Tammi 35min

1119: Wikipedia’s Jimmy Wales Shares the Seven Rules of Trust

1119: Wikipedia’s Jimmy Wales Shares the Seven Rules of Trust

Jimmy Wales reveals the foundational principles around trust that helped build Wikipedia. — YOU’LL LEARN — 1) How trust helped Jimmy achieve 52X productivity2) The common assumptions that erode trust3...

12 Tammi 35min

1118: Finding Consistent Motivation to Turn Intention into Action with Chris Bailey

1118: Finding Consistent Motivation to Turn Intention into Action with Chris Bailey

Chris Bailey explains the science behind intentionality and how it can dramatically increase goal attainment. — YOU’LL LEARN — 1) The 12 main values that drive everything you do2) 
The simple reframe ...

8 Tammi 43min

1117: How to Hack Your Odds to Succeed More and Fail Less with Kyle Austin Young

1117: How to Hack Your Odds to Succeed More and Fail Less with Kyle Austin Young

Kyle Austin Young shares his techniques for de-risking goals to improve your chances of success. — YOU’LL LEARN — 1) The thinking trap that accounts for most failures2) The four paths to success3) Why...

5 Tammi 42min

2025 GREATS: 1010: Getting the Most Out of Generative AI at Work with Jeremy Utley

2025 GREATS: 1010: Getting the Most Out of Generative AI at Work with Jeremy Utley

Jeremy Utley reveals why many aren’t getting the results they want from AI—and how to fix that. — YOU’LL LEARN — 1) The #1 mistake people are making with AI 2) ChatGPT’s top advantage over other AI pl...

29 Joulu 202549min

2025 GREATS: 1066: How to Thrive When Your Resilience Runs Out with Dr. Tasha Eurich

2025 GREATS: 1066: How to Thrive When Your Resilience Runs Out with Dr. Tasha Eurich

Tasha Eurich shares why pushing through sometimes isn’t enough–and how to bounce back stronger than ever.— YOU’LL LEARN — 1) The hidden costs of “grit gaslighting” 2) How to know when you’ve hit your ...

22 Joulu 202552min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
hyva-paha-johtaminen
ostan-asuntoja-podcast
rss-rahamania
herrasmieshakkerit
rss-rentotapaus
rss-seuraava-potilas
rss-sami-miettinen-neuvottelija
rahapuhetta
kultaiset-hoitajat
rss-lahtijat
rss-startup-ministerio
rss-tarkeista-asioista-2
rss-lain-elamaa
rss-markkinointiradio
rss-sisalto-kuntoon
rss-asiakaskokemusklubi