EP#84: Change as the New Norm - with Michelle Chant

EP#84: Change as the New Norm - with Michelle Chant

In this episode of Govcomms, we interview Michelle Chant who is the Managing Director of the Change Collective, a consultancy group that deliver business transformation and service delivery within government and private organisations.

Contentgroup CEO David Pembroke and Michelle discuss the nature of change and how it is fast becoming the new norm.

Michelle is highly experienced in the field having worked as an Organisational Change Manager with Services Australia, the Department of Veterans’ Affairs, the Department of Home Affairs and the Department of Immigration and Border Protection. In these positions, Michelle was influential in implementing significant change programs after identifying the blockers and drivers of change.

She is passionate about change, using the power of ‘story telling’ to improve stakeholder buy in, and encouraging people to embrace change by putting the user at the centre of everything they do.

Discussed in this episode:

  • Government response to the pandemic
  • Change as the new norm
  • The importance of having communications come in on the ground floor
  • Empathy
  • Interventions you can implement as a change manager

Hosted on Acast. See acast.com/privacy for more information.

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EP#193: Building KPIs leaders can trust with Stacey Barr

EP#193: Building KPIs leaders can trust with Stacey Barr

Measurement should make our work clearer, not harder. Host David Pembroke is joined by Stacey Barr, a specialist in organisational performance, measurement and evidence-based leadership, to unpack why...

3 Heinä 58min

EP#192: When AI moves faster than truth — with Sree Srinivasan

EP#192: When AI moves faster than truth — with Sree Srinivasan

When technology speeds up, trust and truth are put under pressure. Host David Pembroke is joined by Sree Srinivasan, who reflects on what he learnt broadcasting daily from New York during the early da...

28 Touko 47min

EP#191: Storytelling for trust in the AI era

EP#191: Storytelling for trust in the AI era

Government comms has shifted from crafting messages to shaping meaning in a fast-moving digital world. Host David Pembroke is joined by Brenda Duran, director of external affairs at LA County’s Justic...

1 Touko 1h

EP#190: Act to Decide — Why Governments Need to Act on AI Now

EP#190: Act to Decide — Why Governments Need to Act on AI Now

Governments cannot afford to keep talking about AI as a future challenge when citizens are already expecting better, faster, and more human-centred services. In this episode of GovComms, David Pembrok...

2 Huhti 44min

EP#189: The “So What” Problem — Turning Numbers into Insight (and Action)

EP#189: The “So What” Problem — Turning Numbers into Insight (and Action)

Governments are full of data, but it’s insight that drives real change.In this episode of GovComms, David Pembroke joins Garrett Tyler-Parker, Director of Analysis and Insights at Tourism Research Aus...

13 Helmi 58min

EP#188: Revisiting 'Leading Quietly: The power of introverts at work'

EP#188: Revisiting 'Leading Quietly: The power of introverts at work'

As we step into 2026, now's the time to ensure everyone's voice is heard.In this episode of GovComms, we revisit host David Pembroke's conversation with Richard Etienne: internal communications expert...

20 Tammi 37min

EP#187: Leading Through Uncertainty

EP#187: Leading Through Uncertainty

In an era of constant disruption, government communicators are being asked to lead without all the answers.In this episode of GovComms, David Pembroke is joined by leadership experts Dr Marianne Broad...

16 Joulu 202559min

EP#186: Stop talking, start listening — the secret to better government communication

EP#186: Stop talking, start listening — the secret to better government communication

What if better communication starts with listening, not telling?In this episode of GovComms, host David Pembroke speaks with Natasha Plowman: a communications strategist, advisor, and founder of Spinn...

18 Marras 202546min

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