Kate Towsey | Scaling Research Ops | #47

Kate explores scaling research within organizations, building effective infrastructure, and crafting strategies for solo or small teams. She also touches on her book, Research That Scales, and offers insights on drawing inspiration from fields like librarianship and systems thinking.

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🔎 Do you want to know more? Check out this episode at:

https://www.uxtweak.com/podcast/kate-towsey-scaling-research-ops/

Episode highlights

• 00:01:38 – Recent release of Research That Scales
• 00:02:56 – What inspired Kate to write a book on research operations
• 00:11:14 – Research operations as infrastructure
• 00:14:12 – Addressing the unique needs of large, complex research teams
• 00:20:51 – Strategy tips for a team of one
• 00:29:40 – Finding inspiration for research ops outside the UX field

About our guest Kate Towsey

Kate Towsey is an independent advisor, coach, and educator. For more than a decade, she has been at the forefront of ResearchOps. The inventor of the widely used acronym PWDR (pau·duh) for “people who do research,” Kate also wrote some of the earliest blog posts about setting up research operations, founded the ResearchOps Community, and launched the #WhatisResearchOps movement, putting ResearchOps on the map.

In 2019, she stepped back from the ResearchOps Community and started the Cha Cha Club, a members’ club for full-time ResearchOps professionals, which she runs to this day. Over twenty years, Kate has delivered operations in e-commerce, education, government, retail, and tech. She built and managed the Atlassian ResearchOps team, widely recognised as the benchmark for scaling research services and systems to hundreds of people.

🔎 Where to follow Kate

LinkedIn / Website / Cha Cha Club / Substack

About this podcast:

Welcome to UX Research Geeks, where Tina Ličková, a researcher and strategist, talks with researchers from around the globe about topics that matter to them.

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