SPOTLIGHT: Building, Breaking and Repairing Trust, With Peter H. Kim

SPOTLIGHT: Building, Breaking and Repairing Trust, With Peter H. Kim

When organizations break employee trust, Peter H. Kim argues those employees are less willing to go above and beyond to contribute to the organization. Peter, author of "How Trust Works," goes on to detail why trust in institutions has been declining significantly, despite its importance to our work and lives. Peter explains why we mismanage and misunderstand trust and dives into counterintuitive findings from his research, such as why most people believe they are more effective assessors of trust than they actually are. He also shares why efforts to mitigate risk can have a negative impact on trust between employers and employees. Dr. Peter H. Kim is a professor of management and organization at the Marshall School of Business at the University of Southern California. His research on trust has been published in numerous scholarly journals, has received 10 national/international awards and has been featured by The New York Times, The Washington Post and National Public Radio. He's the author of "How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired." His website is www.peterhkim.com. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.

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SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen

SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen

Author and professor Mauro Guillén joins the Talent Angle to explain how generational labels, such as "baby boomers" or "millennials," can be counterproductive in the workplace. Guillén offers an alte...

10 Kesä 202522min

SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss

SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss

In her book "The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It," Jennifer Moss implores organizations to design burnout strategies that move beyond apps, wellness programs and per...

3 Kesä 202526min

SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau

SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau

Drawing on their professional and academic experience, Ravin Jesuthasan and John Boudreau argue the current work "operating system" is increasingly unable to meet the needs of employees and employers....

27 Touko 202523min

SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS' Joseph Fuller

SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS' Joseph Fuller

In recent years, organizations have started to experiment with skills-based hiring by dropping degree requirements and other credentials in job postings to unlock new talent populations. However, a fu...

20 Touko 202528min

SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson

SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson

In their pursuit of heightened productivity, organizations are leaving little room for failure. However, failures are an inevitable part of the innovation process and often serve as a precursor to bre...

13 Touko 202526min

Inspiring as a Leader with Adam Galinsky

Inspiring as a Leader with Adam Galinsky

Leader and manager development was CHROs' top priority in 2025, according to the 2025 Gartner HR Priorities Survey. When employees are frustrated by the leadership at the organization, their engagemen...

6 Touko 202547min

SPOTLIGHT: Thriving on Conflict with Amy Gallo

SPOTLIGHT: Thriving on Conflict with Amy Gallo

Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leade...

29 Huhti 202527min

Making Better Decisions With Justin 'Hasard' Lee

Making Better Decisions With Justin 'Hasard' Lee

Today's CHROs face a dynamic business environment, and must make difficult, strategic decisions despite uncertainty. Justin "Hasard" Lee, former U.S. Air Force fighter pilot and author of "The Art of ...

22 Huhti 202536min

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