People Analytics12 Heinä 2023

Shifting to Feedback-Driven Approach in Performance Management

In this episode, Lindsay Patton interviews Carolyn Moore, Chief People Officer at Influx Data, about her journey in HR and the importance of empathy in leadership. They discuss the negative impact of traditional performance management systems and the need to shift towards a feedback-driven approach with open communication and support. They also highlight the evolving nature of HR, with a focus on empathy, strategy, and data fluency. The episode explores how HR professionals are becoming more involved in understanding the business and driving strategic processes, envisioning the future of the HR landscape.

Carolyn Moore is a seasoned HR executive and consultant with a passion for building strong leaders and nurturing winning cultures. With extensive experience in global communications and people leadership roles, including her current position as Chief Member at Chief and Chief People Officer at InfluxData, Carolyn brings expertise in driving organizational growth and creating positive workplace environments. She also owns CultureFluence Consulting, where she assists companies in transforming their workplaces through leadership development, culture alignment, and talent acquisition strategies. Here are a few of the topics we’ll discuss on this episode of People Analytics:

HR plays a vital role in shaping and preserving company culture.
Traditional performance management models instill fear and hinder growth in the workplace.
Emphasizing career discussions and supporting employees' long-term goals enhances loyalty.
Understanding employees on a personal level promotes engagement and meaningful connections.
Empathy is a running theme in HR, influencing how HR professionals are shaking things up and helping the field evolve.
There will be a need for more oversight around innovation and creativity, especially regarding the balance between pushing boundaries and potentially putting employees at risk.
HR professionals should prioritize building credibility and connections within the company to effectively push strategy and contribute to overall business success.

Resources:

Connecting with Carolyn Moore:

Connecting with Lindsay Patton:

Quotables:

07:01 - “I think the words are important, but the words have to be meaningful, and you have to be able to ensure that it's sort of ingrained in you as an employee as well as, you know, any of the executives across the company.”
10:30 - “And I've been really working very hard leadership development wise, particularly with, with, you know, first level and second level managers to make sure that they take that and kind of sweep that away and think more about being empathetic, understanding what the employee is bringing to the party, and helping them to figure out what to do. Not by telling, but by coaching, by asking good questions. And I think that that's a, you know, that's, that's a skill that needs to be developed, but what I find is once leaders have got the hang of it, if you will, it makes it so much easier on them, honestly.”
11:54 - “One boss told me you need to do whatever I say because I'm the owner of the company. Another one said, and that didn't really motivate me to want to do a good job at all.”
20:16 - “I think a habit in the workforce is loyalty and expecting that, and, you know, getting ego in when people do choose to leave and grow and, you know, you can't, you can't fault someone for wanting to do something for themselves.”
14:25 - Lindsay: “And it just made me realize how much fear there is in the workplace in general. So, yeah. Can we talk about that a little bit? Because it's something that I think is, you know, is too prevalent.”.. Carolyn: “I've been thinking a lot about that, about fear in the workplace. And I, I think that just the structure of the workplace has driven that we've as a society for a long time have driven a model in into the workplace that's very militaristic.”

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Helping Employees Know Their Worth with Soles4Souls’ Kimberly Shamley

Kimberly Shamley is a People Operations/HR Transformation/HCM Executive dedicated to assisting organizations on their journey to becoming more agile, fluid, forward-thinking, and inclusive.Kimberly has worked in HR for over 15 years and is currently the VP of People and Culture at Soles4Souls. Here are a few of the topics we’ll discuss on this episode of People Analytics:What it means to know your worth. How to know what you’re capable of. How HR professionals can help their employees know their worth. Why so many people undervalue themselves. How the pandemic has improved working conditions. What autonomy looks like in HR and why it’s so important. How to bring autonomy into your career. The benefits of an organization having an HR team in place.How employees can benefit from having multiple HR colleagues to connect with. How to create a space that employees feel comfortable sharing in. Resources:Soles4SoulsStaffGeekConnect with Kimberly Shamley:LinkedInEmailConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

22 Elo 202230min

How to Know What Your Employees Want with Exceptional HR Solutions’ Neil Katz

Neil Katz has been working in HR for over 25 years and is the Founder and CEO of Exceptional HR Solutions where he provides Human Resources Consulting and Executive Coaching Services. Here are a few of the topics we’ll discuss on this episode of People Analytics:The usefulness of fractional talent. The importance of executive coaching. Common pain points leaders face. The biggest disconnect between executives and their subordinates. What employees want from their leaders. How analytics can unlock information about the people in a company. The most important metric in people analytics. How to measure engagement. How to understand overtime as a metric. Current trends in HR and why there’s been a pushback against hybrid work. Resources:Exceptional HR solutions StaffGeekConnect with Neil Katz:LinkedInTwitterEmailMobile - 940-295-5059Connect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

17 Elo 202232min

Leadership Development in a Fast-Paced Environment with MainStreet’s Patrick Sutton

Patrick Sutton has led remote teams since 2015, after starting his career in corporate he transitioned into the tech industry where he is currently the Head of People at MainStreet.As Head of People, Patrick is responsible for leading the People function, and acting as a strategic business advisor to executive and senior management regarding key HR matters focusing on providing leadership and guidance specifically in Employee Relations, Compliance, Payroll, and Policies & Benefits. Here are a few of the topics we’ll discuss on this episode of People Analytics:The speed that tech industries evolve and how to keep up with it.The challenges of moving from one work culture to another.How to transition from corporate to tech.The skills you learn at corporate that transfer to working in tech.The value of accountability in the startup world.How to be a better startup manager.Ways to show active listening when communicating online.Leadership development techniques for a fast-paced environment.How to increase staff engagement.How knowing your audience helps you.Resources:MainStreetThe Four Agreements SlackStaffGeekConnect with Patrick Sutton:LinkedInConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

15 Elo 202232min

Identifying and Closing Gaps in the Employee Experience with Qualtrics’ Kevin Campbell

Kevin Campbell is the Employee Experience Scientist at Qualtrics, the Founder of Lifted Leadership LLC and is a certified coach, with over 1,000 hours of paid executive coaching and workshop facilitation sessionsKevin’s passion is in helping organizations acquire, develop and retain their people, and helping people manage their happiness in their work. He’s spent the last decade of his career building leaders at every level and creating scores of engaged, high-performing, strengths-based teams. Here are a few of the topics we’ll discuss on this episode of People Analytics:How Kevin helps organizations identify and close gaps in the employee experience.The enjoyable aspects of being an organizational psychologist.What organizational psychologists can do for businesses.How to utilise customer service best practices when onboarding new employees.How to make employees feel like they belong in an organization.Ways the labour market has changed over recent years.Different ways to collect information from your employees.How to increase survey response rate.The biggest people challenges organizations face.Resources:QualtricsLifted Leadership LLCStaffGeekConnect with Kevin Campbell:LinkedInConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

1 Elo 202233min

Improving Work Relationships with Online Simulations with Mursion’s Sara Bokhari

Sara Bokhari is the Head of People and Culture at Mursion where she established Mursion's first HR function from the ground up, built a team to execute on OKRs and implemented a people-first strategy. Here are a few of the topics we’ll discuss on this episode of People Analytics:The most common type of interactions people have in the workplace and how to replicate these online. How to improve work relationships with online simulations. How data can be used to understand online interactions. What people want the most from their workplace. How to leverage survey data to understand how your staff are feeling. Issues with automating HR. How retaining talent differs in different departments. How to make HR more approachable. How simulation training can help staff understand Diversity, Equity and Inclusion. How structure can help organizations implement their values.Resources:MursionResources for HumansAmplify TalentStaffGeekConnect with Sara Bokhari:LinkedInConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

25 Heinä 202236min

Expanding Your Network with Forta’s Nicole Roberts

Nicole Roberts has over 18 years of professional HR experience and has spent the last 10+ years growing and mentoring HR teams to have a reputation for providing concierge-level service to deliver beyond expectations.Nicole is the Senior Vice President of People at Forta and is a Founding Member of Hacking HR. Here are a few of the topics we’ll discuss on this episode of People Analytics:How HR leaders can help others.How to utilize Twitter chats to extend your HR network.Ways HR is a service role and what ‘service-first’ means.Why HR is such an important role.How to know if a company's culture and values align with your own.How to stay up to date with changes in HR. The importance of communication in HR.The challenges for new hires in HR.Resources:FortaTwitter ChatsHacking HRForbes HR CouncilStaffGeekConnect with Nicole Roberts:LinkedInTwitterConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

18 Heinä 202230min

Engagement in the Workplace with Wodify’s Buck Seggelke

Buck Seggelke has been working in HR for almost 10 years and is currently the Head of People at Wodify. Here are a few of the topics we’ll discuss on this episode of People Analytics:The importance of engagement. Common mistakes that lead to employees becoming disengaged. How managers can keep employees engaged. How to improve culture fit and value fit in your recruitment process. Why engagement decline is such a modern issue. What makes an employee stay at a company. How Buck increased employee engagement at Wodify. How to create a psychologically safe space for employees. Resources:WodifyStaffGeekZappos Connect with Buck Seggelke:LinkedInEmailConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

13 Heinä 202233min

Creating an Equitable Environment and The Benefits of Self-Management with The Ready’s Rodney Evans

Rodney Evans has been a coach for over 10 years and is currently a Partner at The Ready and Host of the Brave New Work Podcast. Here are a few of the topics we’ll discuss on this episode of People Analytics:Why The Ready exists. Different ways of working and what self-management involves. The value of having a business coach. How hierarchies work and how to fight back against hierarchal culture. The benefits of creating an equitable environment for new staff. What questions to ask in an interview to learn about a company’s culture. What motivates us to improve worker conditions. Why people seek leadership positions.How taking time off can help people feeling burnout. Resources:The ReadyBrave New WorkConnect with Rodney Evans:TwitterLinkedInConnect with the host:Lindsay Patton on LinkedInLindsay Patton by Email

11 Heinä 202239min

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