The Weird Customer Quirk That Changed Everything
Problem Solvers17 Helmi 2020

The Weird Customer Quirk That Changed Everything

Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business. Learn more about your ad choices. Visit megaphone.fm/adchoices

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Find Overlooked Growth Opportunities, With Study Giant Quizlet

Find Overlooked Growth Opportunities, With Study Giant Quizlet

Here’s a thought that’s going to make you crazy: Somewhere in your business, in a place you’ve completely overlooked, there’s a major opportunity you’re passing up. On this episode, we explore how it ...

4 Joulu 201718min

What Happens When You Can't Deliver Your Kickstarter Project to Backers?

What Happens When You Can't Deliver Your Kickstarter Project to Backers?

A successful Kickstarter campaign is exciting, but it can also be a curse. New entrepreneurs routinely miscalculate how much money they need to fulfill orders, and get drowned in unexpected costs. How...

27 Marras 201719min

Expanding Before You're Ready, With Yogurt-Maker Noosa

Expanding Before You're Ready, With Yogurt-Maker Noosa

Learn more about your ad choices. Visit megaphone.fm/adchoices

20 Marras 201719min

Dollar Shave Club for Couches Shows Upside in Asking "Why Are Things Sold The Way They Are?"

Dollar Shave Club for Couches Shows Upside in Asking "Why Are Things Sold The Way They Are?"

Here’s the most exciting question to ask today: “Why is this thing sold this way?” The answer will reveal all sorts of business opportunities, and startups who asked this question have gone on to disr...

13 Marras 201718min

When You Try Making "Something For Everyone," You Attract Nobody

When You Try Making "Something For Everyone," You Attract Nobody

You want customers to love your product, of course. But what happens when they don’t? The simple answer: You have to make a change -- and it won’t be easy. Today we follow the story of Grayl, a compan...

6 Marras 201719min

From A Garage To Its Own Warehouse, How Boxed Grew Fast

From A Garage To Its Own Warehouse, How Boxed Grew Fast

How do you scale when your business depends on it? Chieh Huang of Boxed knows this well; his company is like an online wholesale club (with no membership fees), and in four years, he took it from a ga...

30 Loka 201716min

How This Dating App Company Spiked User Engagement

How This Dating App Company Spiked User Engagement

Every company wants to increase user engagement. But for a company like Meet Group, it was a life-or-death need. It runs four free dating apps (Meet Me, Skout, Tagged, and hi5), and relies largely on ...

23 Loka 201721min

The Power of Simple and How HelloFresh Increased Customer Retention

The Power of Simple and How HelloFresh Increased Customer Retention

HelloFresh made one counterintuitive change in its business, and it sparked an immediate boost in sales. The result should be a lesson to all entrepreneurs: In business, simple things matter. Simple c...

16 Loka 201715min

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