Employee-centric HR at NatWest

Discover the transformative journey of HR at NatWest through the innovative insights of Katherine O’Callaghan, Head of People Transformation. Katharine shares her experience of reshaping the HR landscape by drawing inspiration from customer experience strategies. We discuss how NatWest has innovatively adopted a "colleague goal and journey model" to enhance the employee experience.

Listen in as we explore the cultural shift in performance management and how HR teams are adapting to new, employee-centered methodologies. Agile practices and design thinking are at the forefront of this transformation, helping align HR strategies with real employee and manager insights. Katharine highlights the importance of leveraging data sources, such as pulse surveys and feedback mechanisms, to effectively capture the employee experience. This transformation reflects a significant shift towards a customer-focused approach, emphasizing experimentation and learning from pilot initiatives as key components of this ongoing cultural evolution.

Discover how technology and simplification are enhancing HR processes and empowering managers at NatWest. We discuss the role of AI tools like Ask Archie, a chatbot that integrates support across HR and IT domains and the removal of unnecessary approval layers so that managers are now empowered to make team changes autonomously.

Chapters

(00:03) Transforming HR With Colleague Goals

(11:17) Cultural Shift in Performance Management

(17:53) Shifting to Agile Performance Management

(22:31) Enhancing HR With Technology and Simplification

Katharine O’Callaghan https://www.linkedin.com/in/katharineocallaghan/

Disruptive HR

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