Loyalty360 Loyalty Live | Zsuzsa Kecsmar, Antavo
Send us a text Loyalty360's Mark Johnson interviews Zsuzsa Kecsmar, Antavo to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Contribute to the 2023 Customer Loyalty Report! For those interested in contributing to the 2023 Global Customer Loyalty Report, you will find the survey link here: https://antavo.com/loyalty-report-survey/?partner=l360lli The survey is open through September 30, 2022, and takes about 9 minutes to complete. Those w...
13 Syys 202210min
Driving Loyalty through Donation Drives
Send us a text Courtney Eaton is the President of Logistics at Funds2Orgs, a creative fundraising organization that supplies micro-enterprise partners in 26 developing countries worldwide with new and gently used shoes for resell. To date, Funds2Orgs has helped 20,000 nonprofits orchestrate shoe drives, providing inventory to over 4,000 micro-entrepreneurs worldwide. In turn, Funds2Orgs has contributed more than $11 million in fundraising for nonprofits, helping them reach their own missions,...
6 Syys 20229min
Fans Applaud Vivid Seats Loyalty Rewards
Send us a textLoyalty360 CEO Mark Johnson spoke with Tyra Neal, Chief Marketing Officer of Vivid Seats, about the company’s innovative customer loyalty rewards program, its recent partnership with Rolling Stone, and the growing desire for community in a post-covid world.
2 Syys 202219min
Shell and Kroger Fuel Customer Loyalty
Send us a textLisa Carr is the GM of Marketing for Mobility in North America at Shell, a leading multinational energy company with operations in 70 countries with over 13,000 employees in the U.S. alone.Loyalty360 CEO Mark Johnson met with Lisa Carr to discuss the brand's recent partnership with Kroger delivery service in Florida, as well as the company’s overall views on customer loyalty.
31 Elo 202217min
At Chico’s Outstanding Service is Always Fashionable
Send us a textKate Jung is the Senior Director of Loyalty and Customer Insights at Chico’s FAS, an upscale fashion retailer comprised of three distinct store brands, Chico’s, White House/Black Market, and Soma, with nearly 1400 locations in the U.S. and Canada.Loyalty360 CEO Mark Johnson met with Jung to discuss the brand's newly revised loyalty programs and how changes in the customer landscape have impacted brand loyalty.
29 Elo 202216min
Loyalty360 Loyalty Live | Ravi Srinivasan, Group FiO
Send us a textLoyalty360's Mark Johnson interviews Ravi Srinivasan, Group FiO, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
23 Elo 202214min
Fazoli’s Serves Up Loyalty with a Side of Delicious Rewards
Send us a textWill Hanrahan, Sr. Marketing Manager – Loyalty & CRM for Fazoli’s, a fast casual Italian American restaurant chain that serves pastas, pizzas, salads and their famous never-ending breadsticks at nearly 220 locations across 25 states.Loyalty360 CEO Mark Johnson spoke with Will about the brand’s reward app, and the company’s view on guest loyalty.
22 Elo 202221min
Shell Celebrates a Decade of Loyalty Rewards
Send us a textChris Suess is the Head of Loyalty and CRM at Shell Oil Products US, a subsidiary of Shell plc, the latter of which is a leading multinational energy company with operations in 70 countries with over 13,000 employees in the U.S. alone.Loyalty360 CEO Mark Johnson met with Chris Suess to discuss the 10-year anniversary of the brand’s Fuel Rewards loyalty program, the program’s other brand participants, and the company’s overall customer loyalty strategies.
19 Elo 202219min
