The frictionless online customer experience
OPI TALK1 Syys 2022

The frictionless online customer experience

This week’s OPI Talk features Paddy Donnelly and Dave Bent, Group CEO and President North America respectively at ES Tech Group.

OPI’s Heike Dieckmann caught up with both for the Big Interview in the September issue of OPI. One of the many topics discussed was the vital importance of a great online customer experience. This then seamlessly led to the challenges so hotly debated particularly in the US business supplies space right now around technology and content. As this excerpt from the interview reveals, Donnelly and Bent feel very strongly about who should – and shouldn’t – be at the forefront of tech developments and why.

To read the full feature in the magazine, make sure you are subscribed to OPI.

Episode produced by Michelle Sturman Music by: Extreme Energy by MusicToday80: https://soundcloud.com/musictoday80/r... Attribution 3.0 Unported (CC BY 3.0) https://creativecommons.org/licenses/... Music provided by Free Vibes: https://goo.gl/NkGhTg

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(100)

Tom Tedford - ACCO Brands

Tom Tedford - ACCO Brands

Leading office and business products vendor ACCO Brands recently reported its 2024 earnings. A few days after those results were published, OPI Talk's Andy Braithwaite caught up with CEO Tom Tedford f...

5 Maalis 202524min

Kristy Howe – Safco

Kristy Howe – Safco

OPI has just published its latest Influential Women in the Business Products Industry list. One of those featured is Kristy Howe, SVP at US workplace furniture supplier Safco, a Liberty Diversified In...

25 Helmi 202540min

Podcast: 30 years at OPI with Steve Hilleard

Podcast: 30 years at OPI with Steve Hilleard

January 2025 marks Steve Hilleard’s 30th anniversary at OPI. To celebrate the occasion, Steve is the subject of the Big Interview in the forthcoming January/February issue of OPI magazine. As a teaser...

9 Tammi 202517min

Ian Kirton, PBS Global Solutions

Ian Kirton, PBS Global Solutions

PBS Global Solutions (PGS) is a subsidiary of PBS Holding. It was formed following PBS’s acquisition of the former Staples Global Accounts Team in 2021. The business is led by experienced contracts ex...

4 Joulu 202436min

Brother inkjet remanufacturing

Brother inkjet remanufacturing

A few weeks ago, Brother announced it was the first print OEM to begin the remanufacturing of inkjet cartridges. To find out more, OPI Talk spoke with Craig McCubbin, Managing Director of Brother Indu...

11 Marras 202430min

Office supplies and back-to-school trends with Circana

Office supplies and back-to-school trends with Circana

Market research firm Circana tracks the office supplies category (excluding janitorial, breakroom and storage) at leading US bricks-and-mortar and online retailers. OPI Talk spoke to Ben Arnold, Indus...

7 Loka 202429min

Lyreco France: Gearing up for the Games

Lyreco France: Gearing up for the Games

In its capacity as an Official Supporter of the Paris 2024 Olympics, Lyreco France is delivering tens of thousands of items of office furniture to dozens of locations. What has this meant in terms of ...

5 Heinä 202430min

GSA Commercial Platforms: Pacific Ink and Glass Commerce

GSA Commercial Platforms: Pacific Ink and Glass Commerce

In March 2024, the US General Services Administration awarded contracts for its Commercial Platforms Programme. Along with household names Amazon Business, Staples and Grainger, four small businesses ...

20 Touko 202459min

Suosittua kategoriassa Politiikka ja uutiset

aikalisa
uutiscast
ootsa-kuullut-tasta-2
rss-ootsa-kuullut-tasta
rss-podme-livebox
rss-vaalirankkurit-podcast
tervo-halme
otetaan-yhdet
rss-asiastudio
aihe
politiikan-puskaradio
rss-girls-finish-f1rst
rss-kaikki-uusiksi
rikosmyytit
the-ulkopolitist
rss-mina-ukkola
rss-aijat-hopottaa-podcast
rss-kuka-mina-olen
rss-raha-talous-ja-politiikka
rss-ulkopoditiikkaa