[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.

This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource.

We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.

Mentioned in This Episode


Jaksot(200)

[Bonusode] Maggie Philbin on Encouraging Young People into Tech Careers

[Bonusode] Maggie Philbin on Encouraging Young People into Tech Careers

This bonusode features a snippet of Richard Tubb’s interview with Maggie Philbin, former TV presenter on tech show Tomorrow’s World and the founder of TeenTech.In this snippet, Maggie talks about youn...

22 Syys 202216min

[Bonusode] Chris Brogan on Being Kind to Yourself

[Bonusode] Chris Brogan on Being Kind to Yourself

This bonusode features a snippet of Richard Tubb’s interview with Chris Brogan. Chris is a best-selling author, keynote speaker and consultant.In this snippet, Chris talks about how business owners ca...

21 Syys 202217min

[Bonusode] David Allen on Mindfulness and His GTD Style

[Bonusode] David Allen on Mindfulness and His GTD Style

This bonusode features a snippet of Richard Tubb's interview with David Allen, creator of the Getting Things Done Methodology.In this snippet, David explains how GTD helps with mindfulness, and how he...

20 Syys 202216min

[115] Syncro: Why a More Human Business Better Serves MSPs

[115] Syncro: Why a More Human Business Better Serves MSPs

In this episode, Richard speaks to Emily Glass, President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable bus...

7 Elo 202250min

[114] How to Effectively use Cyber Essentials, GDPR and Keepabl

[114] How to Effectively use Cyber Essentials, GDPR and Keepabl

In this episode, Richard talks to Shabad Chawla, the founder of London-based MSP techsapiens. Its managed service framework is based on the UK’s Cyber Essentials scheme and other relevant industry sta...

12 Kesä 202257min

[113] Cybersecurity, Phishing and Automated Human Risk Management for MSPs

[113] Cybersecurity, Phishing and Automated Human Risk Management for MSPs

In this episode, Richar talks to Alex Martin. Alex is the cyber security analyst for UK-based LMS Group, a role he took on after achieving a degree in cybersecurity and forensic computing. LMS support...

29 Touko 202242min

[Bonusode] An Interview with Keith Edmunds of Tiger Computing

[Bonusode] An Interview with Keith Edmunds of Tiger Computing

In this episode, Richard talks to Keith Edmunds of Tiger Computing to learn more about Linux for MSPs.They discuss:Why businesses use Linux over the traditional Microsoft solutionsHow the advent of Cl...

26 Touko 202222min

[112] Microsoft Stack & Why MSPs May Consider an Alt Service Desk

[112] Microsoft Stack & Why MSPs May Consider an Alt Service Desk

In this interview, Richard speaks to Scott Riley, the founder of Cloud Nexus, a UK-based MSP specialising in the Microsoft Stack. Scott explains that he decided to niche the business to give a better ...

22 Touko 20221h 28min

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