[89] How Outsourcing Your MSP Service Desk Leads to Business Growth
TubbTalk: The Podcast for Managed Service Providers29 Elo 2021

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.

This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource.

We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.

Mentioned in This Episode


Jaksot(200)

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[45] Live at DattoCon 2018: What's New for You

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In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations.Book: The Go-Giver: A Little Story About a Powerf...

11 Marras 201852min

[42] Live from Continuum Navigate 2018

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[41] How the MSP staff recruitment industry is changing for the better

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In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London.Mentioned in This EpisodeIT Trade Association: CompTIAPeer Group: The Network GroupDocumentation Service: IT...

21 Loka 201842min

[40] How IT Companies can Significantly Improve Their Customer Service

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[39] Why MSPs need to embrace marketing

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