[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.

This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource.

We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.

Mentioned in This Episode


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[159] How to Use Personal Branding to Boost Your MSP's Reach

[159] How to Use Personal Branding to Boost Your MSP's Reach

In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. S...

14 Heinä 202450min

[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone

[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone

In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They hav...

10 Heinä 202420min

[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs

[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs

In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, n...

7 Heinä 20241h 24min

[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite. He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the d...

3 Heinä 202418min

[157] Looking Into The Mindset Of A Successful, Modern MSP

[157] Looking Into The Mindset Of A Successful, Modern MSP

Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024.Robert and Tr...

30 Kesä 202444min

[156] How To Partner With a Vendor To Grow Your MSP Business

[156] How To Partner With a Vendor To Grow Your MSP Business

In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led...

23 Kesä 202459min

[155] How To Stop Mac Hacks In Their Tracks

[155] How To Stop Mac Hacks In Their Tracks

In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks.Stuard is a staff macOS researche...

16 Kesä 20241h 14min

[154] How to Use and Sell Microsoft CoPilot for MSP Growth

[154] How to Use and Sell Microsoft CoPilot for MSP Growth

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools.Eric worked in comm...

9 Kesä 20241h 7min

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