Season Five: Dan Jewett, Marin Living Co-founder and Editorial and Operations Director

Send us Fan Mail Part 2 of the difficulties of hiring in the service industry. Are we seeing a slippage of professionalism? Jeff and Kevin discuss the issue with Gabe Bryant of Archive Bar and Kitchen...

30 Syys 201814min

Send us Fan Mail Jeff, Kevin and Gabe Bryant (owner/operator of Archive Bar and Kitchen in SF) discuss some of the in's and out's of hiring people in an employment environment where rents and the cost...

11 Syys 201813min

Send us Fan Mail Customers are the backbone of the service industry, but what happens when a customer becomes too much of a problem?

24 Elo 201812min

Send us Fan Mail Jeff and Kevin, along with chef/owner of Saylor's Restaurant and Bar in Sausalito, discuss the most over used statement in the restaurant business.

10 Elo 201815min

Send us Fan Mail Yelp Community Manager Kevin Blum and author/columnist Jeff Burkhart discuss how best to read and respond to Yelp reviews.

27 Heinä 201814min

Send us Fan Mail The who, what, why, and how of writing Yelp reviews. Yelp Community Manager Kevin Blum gives us the low down on all of it.

29 Kesä 201811min

Send us Fan Mail Kevin and Jeff discuss Caveat Emptor (buyer beware). What to watch out for in the service business, from the casual upsell (the service side) to the half a glass ripoff (the customer ...

6 Kesä 201813min

Send us Fan Mail Farm to table, grain to glass, local, sustainable, organic, do any of these term mean anything? Kevin and Jeff discuss the terms that do, and the terms that do not. Education is key, ...

23 Touko 201811min