Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien

Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien

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Sunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop Genie

In today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.

00:00 Physician switched careers to open repair shop.

05:14 Matt inspired my journey in business ownership.

08:10 Focus on customer service ensures business success.

10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.

14:34 TechMetric consolidates vendors, saving businesses money.

16:23 Shop Genie: Solving automotive scheduling with technology.

21:18 Sales skills are crucial for auto repair success.

23:21 Prioritize sales training for advisors over EVs.

28:55 Recall past recommendations; address at next appointment.

29:46 Long-term customers may opt for new cars.

32:41 Customer experience drives business success in 2024.

36:39 Technology trends impact all age groups.

40:04 Waiting affects efficiency; cultural fit varies significantly.

44:59 Maintain transparency without scaring customers away.

45:49 Old methods required; dealership knowledge outdated.


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Jaksot(126)

The Jaded Mechanic Talks With Jason Weatherford - Owner Of Three Midas Stores

The Jaded Mechanic Talks With Jason Weatherford - Owner Of Three Midas Stores

I am thrilled to share with you the latest episode of the Jaded Mechanic podcast! 🚗✨ In this thought-provoking episode, we dive deep into the world of automotive repair, exploring the toils and triumphs of a career in the industry. 🛠️Here are three key takeaways from this incredible conversation:1: The Power of Motivation and Leadership: Our guest, Jason Weatherford, a shop owner, shares his insights on how providing motivation and leadership to his staff has transformed his business. By giving his team the support they need, the shop has seen remarkable improvements. It's a reminder that with the right fuel – motivation and leadership – the machine will run smoothly. 💪2:  Building Customer Relationships: We discuss the importance of starting off on the right foot with customers. Jason emphasizes the need for honesty and care when interacting with new customers. Instead of providing a generic response to inquiries, he encourages his team to ask questions, show genuine interest, and involve customers in the repair process. By building strong relationships, trust is established, and customers feel valued and heard. 🤝3: Continuous Improvement: As a seasoned mechanic, I believe in the power of progress. Jason shares his commitment to moving forward and getting better every day. This mindset is crucial for success in any industry. Whether it's making small improvements or tackling bigger challenges, the key is to keep moving in the right direction. 📈 I want to express my gratitude to Jason Weatherford for joining me on this enlightening journey. His perspectives and expertise have added immense value to this episode. 🙏Lastly, I want to thank all of you, our amazing listeners, for your continued support and engagement. Your feedback and participation make this podcast possible. 🎧✨If you haven't already, please take a moment to like, comment, and share this episode. Your support means the world to us! 🌍❤️Don't forget to set your podcast to automatically download every Tuesday morning, so you never miss an episode. And remember, in this industry, you get what you pay for! 😉✨Here's hoping everyone finds their missing 10 millimeter, and we'll see you all again next time! 🛠️🔧JadedMechanicPodcast #AutomotiveRepair #Leadership #CustomerRelationships #ContinuousImprovement

14 Marras 20231h 41min

From Prison to Diesel Tech: Overcoming Challenges and Pursuing Dreams With George Wilkins

From Prison to Diesel Tech: Overcoming Challenges and Pursuing Dreams With George Wilkins

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREHey everyone! Jeff here, host of the Jaded Mechanic podcast. I am thrilled to announce the release of our latest episode, filled with thought-provoking insights and captivating conversations about the automotive repair industry. So grab a cup of coffee or a cold Canadian beer, and let's dive into the three key takeaways from this incredible episode!1: Personal Growth and Recovery: In this episode, we explore the journey of personal growth and recovery. Our guest shares his experience of recovering from a challenging lifestyle, emphasizing that the process was entirely self-driven. It's a powerful reminder that we have the power to change our lives, regardless of the circumstances that brought us down. This takeaway serves as an inspiration for anyone facing their own personal challenges.2: Reflections on a Career in Automotive Repair: With over 20 years of experience in the industry, I share my perspective on the toils and triumphs of a career in automotive repair. From the countless hours spent working on cars to the never-ending tool debt, I offer insights into the realities of this profession. This segment is a must-listen for anyone interested in or currently working in the automotive repair industry.3: The Power of Connections: One of the most beautiful aspects of this episode is the emphasis on the power of connections. Our guest shares how attending a podcast event changed his life by introducing him to incredible individuals, including myself. It highlights the importance of stepping out of our comfort zones and embracing opportunities to meet new people. This takeaway reminds us that meaningful connections can have a profound impact on our personal and professional lives.I am incredibly grateful to our amazing guests for their perspectives and expertise in this episode. Their stories and insights will undoubtedly leave you feeling inspired and motivated.So, my dear listeners, please join us on this journey of change by tuning in to this captivating episode. Don't forget to like, comment, and share this post to spread the word and support our podcast. And most importantly, set your podcast app to automatically download our episodes every Tuesday morning, so you never miss out on our thought-provoking content.Thank you all for your continued support, and I can't wait to hear your thoughts on this episode!JadedMechanicPodcast #ThoughtProvokingConversations #AutomotiveRepair #PersonalGrowth #PowerOfConnections Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

7 Marras 20231h 29min

Anecdotes and Insights from a Seasoned Mechanic With Lee Mey

Anecdotes and Insights from a Seasoned Mechanic With Lee Mey

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREHey there, automotive enthusiasts! 🤩I am thrilled to announce the release of our latest podcast episode on the Jaded Mechanic podcast! 🎉 In this episode, we dive deep into the toils and triumphs of a career in automotive repair, sharing reflections and insights from industry experts. 🛠️💡Here are three major takeaways from this thought-provoking episode that I want to share with you all:1: Passion Rekindled: One of our amazing guests, Lee Mey, shared how listening to our podcast and engaging with our community on Facebook has renewed his drive and passion for working on cars. 🚗💪 It's incredible how connecting with like-minded individuals and exploring new perspectives can reignite our love for what we do. Let's keep inspiring and supporting each other!2: Experience Matters: During the episode, we discussed the importance of experience in the automotive industry. Both Lee and I, with over two decades of experience, emphasized that expertise and knowledge are invaluable assets. As the saying goes, "In this industry, you get what you pay for." So, let's continue to value and celebrate the seasoned professionals who have dedicated themselves to this craft. 🙌🔧3: Politics in the Shop: Our conversation also touched upon the issue of politics within the automotive repair industry. We agreed that it's crucial to create a work environment where incentivized pay plans are not influenced by personal alliances or cliques. Let's strive for professionalism, collaboration, and fairness. Together, we can make a positive change and eliminate unnecessary politics from our shops. 🤝✨I hope these takeaways resonate with you as much as they did with me. 🌟 Remember, change starts with us, and by joining this journey, you are contributing to the transformation of our industry.Don't forget to tune in to the Jaded Mechanic podcast every Tuesday morning. 🎧📅 And if you haven't already, make sure to set your podcast app to automatically download our episodes for easy listening. 📲Thank you to our incredible guests and partners, as well as the Changing the Industry podcast, for their unwavering support. 🙏Now, go grab a strong coffee or a cold Canadian beer, and let's embark on this exciting journey of change together! 🚀Until next time, keep wrenching and stay passionate! 🔧🔥 Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

31 Loka 20231h 56min

Owners Prioritizing Profit Over Human Capital - A Conversation With Jim Cokonis

Owners Prioritizing Profit Over Human Capital - A Conversation With Jim Cokonis

Hey everyone! Jeff here, and I am thrilled to announce the release of our latest episode of the Jaded Mechanic podcast. This one is a real gem, filled with thought-provoking insights and reflections on the joys and challenges of a career in automotive repair. 🚗💭In this episode, we dive deep into the topic of self-awareness and humility. We discuss how sometimes people think they are better or know more than they actually do, and how reality has a way of humbling us all. As instructors, we've all encountered those individuals in class who try to dominate the conversation and showcase their vast knowledge. We explore the delicate balance of handling such situations without embarrassing anyone. It's a valuable lesson for both teachers and students alike. 📚One of the highlights of this episode is when I share a personal story about challenging the status quo. We talk about a time when a seasoned mechanic who insisted on doing things the same old way was confronted. With a touch of humor, we explain a younger mechanic was a catalyst for change. It's a reminder that growth and progress often come from questioning the familiar and embracing new perspectives. 🔄Lastly, we touch upon the importance of creating a learning environment in the shop. We discuss the benefits of fostering a culture of continuous learning and how it can positively impact both individual mechanics and the industry as a whole. It's an inspiring conversation that reminds us all of the power of knowledge and the value of investing in our own growth. 📖✨So, grab your favorite beverage, whether it's a strong cup of coffee or a cold Canadian beer, and settle in for an engaging and enlightening discussion. I promise you won't be disappointed! And don't forget to like, comment, and share this episode to spread the word. Let's build a community of passionate automotive enthusiasts who are eager to learn and grow together. 🚀As always, I want to express my gratitude to our amazing guests for sharing their expertise and perspectives. And a special shoutout to our partners, the Changing the Industry podcast for their support and collaboration. Together, we can make a difference and drive positive change in our beloved industry. 🤝Remember, in this industry, you truly get what you pay for. So let's strive for excellence, keep searching for that elusive 10 millimeter, and I'll see you all next time for another exciting journey of change. Stay tuned! 🛠️🔧JadedMechanicPodcast #AutomotiveRepair #SelfAwareness #ContinuousLearning #ChangingTheIndustry #StayCurious

24 Loka 20231h 11min

The 4th Of July - Mike Allen, Bryan Kerwin and Jeff Talk Industry On Site At L&N Performance

The 4th Of July - Mike Allen, Bryan Kerwin and Jeff Talk Industry On Site At L&N Performance

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERE🎙️ New Episode Alert! 🎉Hey there, amazing listeners! 🌟I'm thrilled to announce that a brand new episode of "Changing the Industry" is now live! 🎧✨ In this episode, we dive deep into the toils and triumphs of a career in automotive repair, with some incredible insights and reflections from our guest speakers.Here are three key takeaways from this enlightening conversation:1: Building a Supportive Community: Our guest emphasizes the importance of finding like-minded individuals who appreciate and advocate for the automotive repair industry. By surrounding ourselves with people who uplift and inspire us, we can fuel our passion and make a real difference. Let's go out there and have those conversations that connect us!2: Taking Ownership of Our Happiness: It's easy to blame others for our unhappiness, but our guest reminds us that we have the power to change our circumstances. If we're not satisfied with our current situation, it's crucial to have an open and honest conversation with our employers. If necessary, let's be brave enough to put ourselves out there and explore new opportunities that align with our values and aspirations.3: Quality Comes at a Price: Our guest shares an important mantra that resonates deeply in the industry - "In this industry, you get what you pay for." It's a reminder to prioritize quality workmanship and not settle for anything less. As professionals, let's continue to deliver excellence and uphold the standards that define our craft.I want to express my heartfelt gratitude to our incredible guests for their valuable perspectives and expertise. Their insights have truly charged me up, and I hope they do the same for you!Don't forget to show your support by commenting on and sharing this episode. Your engagement means the world to us! 🙌 And remember, you can set the podcast to automatically download every Tuesday morning, so you never miss an episode.Join us on this journey of change by tuning in to the latest episode now. Let's continue to uplift, inspire, and transform the automotive repair industry!Thank you all for being a part of this incredible community. Stay tuned for more exciting episodes coming your way. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

17 Loka 20231h 46min

The Jaded Mechanic Talks Auto Repair With Joshua Taylor

The Jaded Mechanic Talks Auto Repair With Joshua Taylor

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE🎙️ In this thought-provoking installment, we dive deep into the challenges faced by our industry and explore various perspectives to find logical and objective solutions. 💡Here are three key takeaways from this insightful episode:1:Perspectives Matter: As an industry, it's crucial that we listen to as many perspectives as possible. By incorporating diverse viewpoints, we can gain a deeper understanding of the issues at hand and work towards comprehensive solutions. Our guest speakers bring their expertise and unique insights, providing a well-rounded discussion..\2: Seek First to Understand: One of the most valuable lessons shared in this episode is the importance of seeking to understand. By actively listening to one another, we can foster empathy and create an environment where meaningful conversations can take place. This approach not only enhances our problem-solving abilities but also strengthens relationships within our industry.3: Podcasting as a Platform: Podcasting serves as a powerful platform for individuals to share their stories, experiences, and concerns. It allows us to be heard and provides an opportunity for positive change. By venting, discussing, and sharing ideas, we can inspire others and encourage improvements in our own workplaces.I want to express my gratitude to our incredible guests who brought their perspectives and expertise to this episode. Their contributions have made this journey of reflection and insight even more enriching. 🙏If you enjoyed this episode, I kindly request you to comment, share, and spread the word. Your support means the world to us! 🌍❤️ Additionally, don't forget to set your podcast to automatically download every Tuesday morning so that you never miss an episode!I'd also like to extend my thanks to the Changing the Industry podcast for their partnership. Together, we can make a difference! 🤝Remember, folks, in this industry, you get what you pay for. So let's continue to strive for excellence and drive positive change. 🚀Tune in now and join us on this incredible journey of reflection, growth, and transformation. 🎧✨#JadedMechanicPodcast #AutomotiveIndustry #PerspectivesMatter #SeekToUnderstand #PodcastingPower #PositiveChange Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

10 Loka 20231h 40min

The Importance of Intuition in the Automotive Repair Process With Jake Barnes

The Importance of Intuition in the Automotive Repair Process With Jake Barnes

Hey everyone! Jeff here, the host of the Jaded Mechanic podcast, and I am thrilled to share with you the latest episode of our thought-provoking podcast! 🚗💡In this episode, I had the pleasure of chatting with Jake Barnes from Automotive Diagnostics and Programming. Jake is not only a mobile diagnostic tech but also a super cool guy! We had an amazing conversation, and I can't wait for you to hear it. 🎧So, without further ado, let me give you a sneak peek into the three key takeaways from this incredible episode:1: The Real Cost of Running a Business: Jake shed some light on the hidden costs that come with being a sole proprietor in the automotive repair industry. He emphasized that the money earned doesn't go straight into the technician or owner's pocket but rather into the business bank account, which then covers expenses like insurance, service information, gas, scan tools, and other necessary equipment. It's crucial to understand the financial aspect of running a business to make informed decisions and ensure long-term success. 💰2: The Power of Networking: During our conversation, Jake and I discussed the importance of networking in the industry. He shared his experiences and how connecting with other professionals, like the ASOG group, has helped him grow both personally and professionally. Building relationships, sharing knowledge, and staying updated with industry trends can make a significant difference in one's career. So, don't underestimate the power of networking! 🤝3:Embracing Change: Finally, Jake and I delved into the topic of change in the automotive repair industry. We explored the need to adapt to new technologies, stay updated with the latest advancements, and embrace continuous learning. In a rapidly evolving industry, it's essential to be open to change and embrace opportunities for growth. 🔄I hope these takeaways pique your interest and inspire you to tune in to the full episode. Trust me, you don't want to miss out on the insightful conversation and valuable perspectives shared by Jake and me.And hey, don't forget to comment, share, and set the podcast to automatically download every Tuesday morning. Your support means the world to us! 🙌JadedMechanicPodcast #AutomotiveRepairIndustry #Networking #EmbracingChange #InsightsAndPerspectives

3 Loka 20231h 40min

From Mobile Mechanic to Shop Ownership: A Journey With Andrew From Rouge Wrenching

From Mobile Mechanic to Shop Ownership: A Journey With Andrew From Rouge Wrenching

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERE🎙️ Exciting Announcement! 🎙️I am thrilled to share with you the latest episode of our podcast, where we dive deep into the world of change and transformation. In this episode, we had some incredible guests who shared their perspectives and expertise, and I can't wait for you to hear their insights.Here are three key takeaways from this thought-provoking episode:1:Embrace Change: One of the recurring themes in this episode is the importance of embracing change. Our guests highlighted that change is not only inevitable but also necessary for growth and progress. They emphasized the need to challenge the status quo, to question outdated practices, and to be open to new ideas. As future leaders and managers, it is crucial for us to adopt a mindset that welcomes change and actively seeks opportunities for improvement.2:Learn from Mistakes: Another valuable lesson shared by our guests is the power of learning from mistakes. They emphasized that it is essential to recognize and acknowledge what is not working and to use those experiences as valuable lessons. By understanding what not to do, we can avoid repeating the same mistakes and strive for better outcomes. Aspiring leaders, take note: let's break the cycle of old excuses and commit to continuous learning and improvement.3:Observant Leadership: Our guests also discussed the importance of being an observant leader. They highlighted the significance of paying attention to what is happening around us, both within our organizations and in the industry as a whole. By staying informed and observant, we can identify areas for improvement, challenge conventional wisdom, and propose innovative solutions. Let's aspire to be the kind of leaders who are always aware of the changing landscape and who proactively seek ways to drive positive change.I hope these three takeaways resonate with you as much as they did with me. Change can be intimidating, but it also presents incredible opportunities for growth and innovation. As we navigate the ever-evolving landscape of our industry, let's remember that we have the power to shape the future and make a difference.If you enjoyed this episode and found value in these takeaways, I kindly request you to comment, share, and spread the word. Your support means the world to us and helps us reach more people who can benefit from these insightful conversations. And don't forget to set your podcast to automatically download every Tuesday morning, so you never miss an episode!Thank you to our amazing guests, our partners in the ASOG group, and the Changing the Industry podcast. Together, we can create a community of change-makers who are committed to driving positive transformation.Remember, in this industry, we get what we pay for. Let's strive for excellence and continue our journey of change. And hey, let's hope everyone finds their missing 10 millimeter wrench! See you all next time.ChangeMakers #Leadership #PodcastEpisode #TransformingTheIndustry Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

26 Syys 20231h 48min

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