Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea

Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea

Pat Callwood is the owner of True Serenity Teas a subscription box dedicated to the tea lovers of the world. They have just been named top 10 tea subscription box for the 3rd year in a row on top 10 select.com. The business launched in 2016 and now has over 200 monthly subscribers. …we’re getting into subscription eCommerce, the discovery box type. Talking about PR, collaboration and the Oscars for customer acquisition, AND about customer service, community and surprises for customer retention. --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

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Top Tip for eCommerce Growth in 2025 feat. 9 experts

Top Tip for eCommerce Growth in 2025 feat. 9 experts

Every January, we create an episode that serves as your comprehensive guide to achieving success in the year ahead. We ask each of our guests "What's your Top Tip for eCommerce Success in 2025?"Here's...

20 Tammi 202531min

The Person in Personalisation: How to Humanize the eCommerce Customer Experience with author David Mannheim

The Person in Personalisation: How to Humanize the eCommerce Customer Experience with author David Mannheim

David Mannheim is the author of “The Person in Personalisation: The Story Of How Marketing's Most Treasured Possession Became Anything but Personal”. AND founder of Made With Intent. Hit PLAY to hear:...

13 Tammi 202532min

Why Focus is Wunderbrow’s Key Growth Strategy with Diego Mandelbaum

Why Focus is Wunderbrow’s Key Growth Strategy with Diego Mandelbaum

Diego Mandelbaum is the CEO at KF Beauty, a privately owned beauty company based in the UK, who own one of the most recognizable make-up brands launched in the last few years Wunderbrow.com. Founded i...

6 Tammi 202534min

Sustainability Practices for Interiors Brands with Jules Haines and Mirry Christie from The Green Room

Sustainability Practices for Interiors Brands with Jules Haines and Mirry Christie from The Green Room

Mirry Christie is founder of sustainability consultancy B·ABLE and Jules Haines is the founder at award winning luxury interiors resale platform Haines. They both have STACKS of brand-side experience ...

30 Joulu 202433min

How to Launch a New Product Range: Lessons from Beards & Daisies with Joy Young

How to Launch a New Product Range: Lessons from Beards & Daisies with Joy Young

Joy Young is the eCommerce and Marketing Manager at Beards & Daisies, sellers of plants and flowers. Founded in 2015, they now sell via their B2C Shopify store which does over 10,000 orders a month, w...

23 Joulu 202429min

Industry West’s Journey to a 90% B2B Revenue Boost with Ian Leslie

Industry West’s Journey to a 90% B2B Revenue Boost with Ian Leslie

Ian Leslie is the CMO at US B2B homewares brand Industry West. It all started with Industry West in 2010… now they have a Shopify store and B2B sales reps, with sales of over $20m a year. Hit PLAY to...

16 Joulu 202433min

How Wild and Stone Achieved 7-Figure eCommerce Growth with Warren Jonas

How Wild and Stone Achieved 7-Figure eCommerce Growth with Warren Jonas

Warren Jonas is the CEO and co-founder at Wild & Stone sellers of eco-friendly household products. Founded in 2018, the range now includes over 100 eco-friendly products which they sell via their Shop...

9 Joulu 202428min

Looking at Overstock Art’s journey to 7 figure sales with Amitai Sasson

Looking at Overstock Art’s journey to 7 figure sales with Amitai Sasson

Amitai Sasson is the VP of eCommerce at Overstock Art, an online art gallery selling reproductions of the great masters and original works. Founded in 2002, they now sell via their custom website, Ama...

2 Joulu 202431min

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