Intercom CPO on shifting from AI-dead to AI-first | Paul Adams | E252
The Product Podcast15 Tammi 2025

Intercom CPO on shifting from AI-dead to AI-first | Paul Adams | E252

In this episode, Carlos Gonzalez de Villaumbrosia interviews Paul Adams, Chief Product Officer at Intercom, a leading customer communication platform that has experienced both remarkable success and near-catastrophe. Founded in 2011, Intercom revolutionized customer service as a SaaS pioneer, reaching a peak valuation of $1.3 billion. However, by 2022, the company faced potential collapse as AI rapidly disrupted its core business. In a dramatic turnaround, Intercom's original founder returne...

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VP of Product at LearnVest on Emotional Intelligence for Product Management

VP of Product at LearnVest on Emotional Intelligence for Product Management

The VP of Product at LearnVest, Vivek Bedi, talks about how Emotional Intelligence is more important than IQ but people in product don't talk about it enough. Product Managers get immense value of usi...

13 Huhti 201751min

Xero's PM on How Organization Size Influences Product Management

Xero's PM on How Organization Size Influences Product Management

Product management differs by industry, company, and era. Like many things it's growing and maturing every day. The Senior Product Manager at Xero, Jason Goodman, spoke from his personal experience wh...

11 Huhti 201755min

Open Q&A with Former Twitter Head of Mobile

Open Q&A with Former Twitter Head of Mobile

Ever wondered what it’s like to work as a Product Manager? This was an exclusive Q&A session with Alex Shih, former Twitter Product Manager, May Allen, Product Manager @ Projector and Jeremy Glassenbe...

6 Huhti 20171h 3min

User Research to Validate Product Ideas

User Research to Validate Product Ideas

Learn how to leverage User Research techniques to validate customer demand for new products and features before writing a line of code. We go through UX best practices, different user testing experie...

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Intro to A.I. with Amazon's Senior Product Manager

Intro to A.I. with Amazon's Senior Product Manager

Learn about how Amazon has harnessed A.I. and deep learning to create cutting edge products with Sudheera Vanguri, Senior Sudheera Vanguri, Senior Product Manager of Amazon Web Services. Sudheera's ta...

28 Maalis 201756min

Growth Explained by Facebook's Core Product Manager

Growth Explained by Facebook's Core Product Manager

Understanding your users and how they discover and adopt your products is very important in building a product. Tune in, as Facebook's Core Product Manager, Yaron Fidler, as he discusses tactical tech...

21 Maalis 20171h 14min

Journey to PM: Lessons Along the Way

Journey to PM: Lessons Along the Way

Part of AWIP's Women in Product Speaker Series, women PMs from Facebook, Peek and Google shared their journeys into PM from different backgrounds. They talked about what worked for them, what they'd d...

14 Maalis 20171h 5min

The Thing about A/B tests — To Learn or To Ship: That is the question.

The Thing about A/B tests — To Learn or To Ship: That is the question.

Not all A/B tests are created equal. The most fundamental distinction is between “To Ship" tests and “To Learn" tests. It may feel like this distinction doesn’t matter, or that you can decide at any p...

7 Maalis 201727min

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