96. Hélène Hulthin Hagnéré, Founder, SCHHH - Drop the win backs!
The SaaSiest Podcast19 Heinä 2023

96. Hélène Hulthin Hagnéré, Founder, SCHHH - Drop the win backs!

In this episode, we speak with Hélène Hulthin Hagnéré, Founder, SCHHH, a Customer Success consultancy supporting organizations to transform their CS journey.

We talk with Hélène about all things CS and specifically Win-backs! Topics that are being addressed in this episode are:

- What is a win-back - Why would you not want to save customers - How do you recommend setting up a CS org for best throughput - Shall CSMs have a revenue quota - What is the main CS KPI to track - Is CS closer allied with product or sales These are some of the many topics we address with Hélène, tune in to learn from her experience in scaling and running efficient CS organizations over the past 15 years.

Jaksot(211)

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
hyva-paha-johtaminen
ostan-asuntoja-podcast
rss-rahamania
herrasmieshakkerit
rss-rentotapaus
rss-seuraava-potilas
rss-sami-miettinen-neuvottelija
rahapuhetta
kultaiset-hoitajat
rss-lahtijat
rss-startup-ministerio
rss-tarkeista-asioista-2
rss-lain-elamaa
rss-markkinointiradio
rss-sisalto-kuntoon
rss-asiakaskokemusklubi