161. Saahil Karkera, Vice President of Customer Success, Oaky - Here is how CS teams can make the most of the whitespace opportunity!

161. Saahil Karkera, Vice President of Customer Success, Oaky - Here is how CS teams can make the most of the whitespace opportunity!

In this episode, we had an insightful conversation with Saahil Karkera, VP of Customer Success at Oaky, to explore how customer success is evolving into a critical driver of growth and efficiency in the travel tech space. Saahil dives into his approach to building high-performing CS teams, with a focus on strategic initiatives that go beyond the day-to-day tasks of customer management. Here are some highlights from our discussion:

  • Saahil’s strategy for segmentation, prioritizing future potential value over current revenue to boost retention and expansion.
  • The importance of identifying white space opportunities within existing accounts to unlock new growth.
  • Why customer success qualified leads are becoming key to showing the value of CS teams in driving revenue.

We also explore the growing need for CS professionals to adopt a commercial mindset, the power of sales and CS collaboration, and the operational benefits of having a dedicated CS Ops role to streamline efficiency. If you want to elevate your customer success strategy and see real results, this episode is a must-listen!

Jaksot(210)

170. Wendy Harris,  Revenue Leadership Coach - What is the single most important trait to have as a Revenue leader?

170. Wendy Harris, Revenue Leadership Coach - What is the single most important trait to have as a Revenue leader?

In this episode, Wendy Harris, a seasoned revenue leader from DropBox, Gong, and others, now a founder of The Wendy Harris, a Leadership Coaching Academy, shares her learning on what good and successf...

15 Tammi 20251h 3min

169. Adam Holmgren, Head of Demand Gen, Rillion -  A 3 step approach on how to run successful Linkedin Ad Campaigns!

169. Adam Holmgren, Head of Demand Gen, Rillion - A 3 step approach on how to run successful Linkedin Ad Campaigns!

In this episode, Adam Holmgren, Head of Demand Gen, Rillion, the Accounts Payable Automation Software supporting over 3,000 companies across over 50 countries. We talked with Adam about the process an...

19 Joulu 20241h 7min

168. Malin Schmidt, Founder & CEO, Kodiak Hub -  Beating the Giants: 4 Principles to Outsmart the Big Players in your space!

168. Malin Schmidt, Founder & CEO, Kodiak Hub - Beating the Giants: 4 Principles to Outsmart the Big Players in your space!

In this episode, Malin Schmidt, founder and CEO of Kodiak Hub, takes us on her journey from the shipping and oil industries to building a game-changing SaaS platform transforming global supply chains....

11 Joulu 202453min

167. Victor Wrede, Co-founder and CSO, Scrive – Leveraging partnerships to scale SaaS growth

167. Victor Wrede, Co-founder and CSO, Scrive – Leveraging partnerships to scale SaaS growth

What’s the secret to turning partnerships into a SaaS growth engine? In this episode, Victor Wrede, Co-founder and CSO of Scrive, reveals how the company is transforming business workflows with electr...

6 Joulu 202445min

166. Christina-Tamara Grigorie & Henrik Berg, Verdane - AI’s Role in Shaping SaaS 2025

166. Christina-Tamara Grigorie & Henrik Berg, Verdane - AI’s Role in Shaping SaaS 2025

What if AI is not just the future of SaaS but the catalyst for redefining its very essence?  In this thought-provoking episode of the SaaSiest podcast, we explore the vast and transformative potential...

26 Marras 20241h 10min

165. Samuel Winderö, Global Director of Marketing and Communication, Evernote Group – The power of early product marketing integration

165. Samuel Winderö, Global Director of Marketing and Communication, Evernote Group – The power of early product marketing integration

Ever wondered how product marketing can truly drive a company’s growth and alignment? In this episode, Samuel Winderö, Global Director of Marketing and Communication at Avinode Group, takes us through...

19 Marras 202452min

164. Angeley Mullins, Chief Commercial Officer, Resourcify - The one marketing strategy you’re missing

164. Angeley Mullins, Chief Commercial Officer, Resourcify - The one marketing strategy you’re missing

In this episode, Angeley Mullins, CCO at Resourcify, takes us inside her journey through tech, offers a sneak peek into her upcoming book for founders, and explains how Resourcify is helping companies...

12 Marras 202454min

163. Matt Lerner, Founder & CEO, SYSTM - Why creating new categories could be killing your startup’s growth

163. Matt Lerner, Founder & CEO, SYSTM - Why creating new categories could be killing your startup’s growth

Think you need to create a whole new category to win? Think again. In this episode of the SaaSiest Podcast we had a chat with Matt Lerner, the founder & CEO of SYSTM and a seasoned tech and venture ca...

5 Marras 202451min

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