Shot Glass: 20 Years of Netflix and Why Customers Stay—or Walk Away
Brandy30 Tammi 2025

Shot Glass: 20 Years of Netflix and Why Customers Stay—or Walk Away

Brand News: DeepSeek vs Nvidia - $600 Billion Loss

How to respect your long-term customers and gain more

⁠>>Get the Award-Winning Book(Brandy): https://a.co/d/5GMUCDj

Want customers who stick around for the long haul? In this episode of Brandy, hosts Reilly Newman and Scott Saunders break down the psychology of brand loyalty and why true customer retention is built through experience—not just products or services. Scott shares his 20-year customer loyalty with Netflix and the big surprise he received from the brand.

In this Brandy episode, you’ll sip on:

  • What does trust have to do with AI and DeepSeek vs Nvidia?
  • Why loyalty isn’t about transactions—it’s about relationships.
  • How brands like Netflix risk losing customers by neglecting appreciation.
  • How top brands create emotional connections that keep customers coming back.
  • The role of consistency, surprise, and personalization in brand experience.
  • Proven strategies to boost member and subscriber retention.

Related Top Episodes:

⁠⁠⁠>> Ep.38 Rebranding Rebrand: Jaguar Rebrand and More⁠⁠⁠

⁠⁠⁠>> Ep. 42 Brand New Year: Resolutions for a Healthier Brand and Business⁠⁠⁠

⁠⁠⁠>> Ep. 14 Theater of Brand: Story, Script, Performance⁠⁠⁠

⁠⁠⁠About Motif Brands: MotifBrands.com

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(120)

They Ruined the Booty: Why Themes Are Your Brand Experience OS, Not Decor

They Ruined the Booty: Why Themes Are Your Brand Experience OS, Not Decor

Most brands don't choose their theme... their category chooses it for them.In this episode, rebrand experts Reilly Newman and Scott Saunders break down why brand themes aren't decoration; they're the ...

23 Kesä 25min

The Logo Trap: What Harvard's Logo Study Got Wrong

The Logo Trap: What Harvard's Logo Study Got Wrong

Harvard Business Review studied 597 logos and declared a winner, but we're not buying it.In this episode, rebranding experts, Reilly Newman and Scott Saunders unpack why HBR's descriptive vs. non-desc...

16 Kesä 19min

The Empathy Bait: AI Grifters Are Weaponizing Trust (And What It Means for Your Brand)

The Empathy Bait: AI Grifters Are Weaponizing Trust (And What It Means for Your Brand)

AI-generated avatars are flooding TikTok, posing as struggling small business owners who are actually selling dropshipped products at 300%+ markups. One account's viral video racked up 6.5 million vie...

9 Kesä 12min

Ferrari's Jaguar Moment - When brands take their eyes off the road

Ferrari's Jaguar Moment - When brands take their eyes off the road

What happens when a brand takes its eyes off the road? More importantly what happens to the audience when a brand gives them whiplash?On this episode of Brandy, Reilly Newman and Scott Saunders discus...

2 Kesä 17min

They Didn't Forget You. They Just Had Nothing to Rebuild.

They Didn't Forget You. They Just Had Nothing to Rebuild.

The neuroscience of brand memory, marketing strategy, and why your growth has stalledYou're getting traffic, maybe even good reviews, but referrals are slow, word of mouth is inconsistent, and growth ...

26 Touko 29min

Why Toys R Us Bought Pickleball

Why Toys R Us Bought Pickleball

The Pickleball Finals in San Clemente had a title sponsor nobody expected... Toys R Us.Parent company, WHP Global, didn't pick this matchup by accident. Pickleball is the fastest-growing sport in Amer...

19 Touko 15min

Social Media Rewards What Kills Brands

Social Media Rewards What Kills Brands

The algorithm rewards volume. Volume demands low cost and high frequency. And the unhealthy pressure to post constantly, cheaply, and for attention is working against everything brand strategy is buil...

12 Touko 17min

Walmart Rebranded Great Value, Most Marketers Will Miss the Point

Walmart Rebranded Great Value, Most Marketers Will Miss the Point

$1 Trillion retailer (Walmart) spent millions on a brand system most $5M founders refuse to build.Walmart just rolled out a new look for Great Value with a darker blue, refined wordmark, "America's Pa...

5 Touko 23min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
psykopodiaa-podcast
rss-oivalluksia-rahasta-elamasta
mimmit-sijoittaa
rss-rahapodi
rahapuhetta
rss-karon-grilli
ostan-asuntoja-podcast
asuntoasiaa-paivakirjat
inderespodi
oppimisen-psykologia
rss-inderes
herrasmieshakkerit
rss-sami-miettinen-neuvottelija
hyva-paha-johtaminen
rss-rahamania
rss-porssipuhetta
rss-bisnesta-bebeja
rss-myynti-ei-ole-kirosana
rss-talouden-jaljilla