Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

For more great insights head to www.PublicSectorNetwork.co

Jaksot(100)

Securing Australia's cyber interests through strategic collaboration and prioritisation - Helge Janicke - Episode 109

Securing Australia's cyber interests through strategic collaboration and prioritisation - Helge Janicke - Episode 109

Cyber security is a highly regulated, complex mission. Collaboration among global alliances is an opportunity for Australia to learn from wrong-turns and become a fast-follower. Tune in to this week's...

23 Syys 202421min

Queensland's digital journey is a blueprint for inclusive development - Chris McLaren - Episode 108

Queensland's digital journey is a blueprint for inclusive development - Chris McLaren - Episode 108

Over 1 million Queenslanders don't have access to connectivity either through a lack of resources or education. Digital inclusion has played a critical role in improving Queensland's development and e...

16 Syys 202419min

Tech Trends Transforming the Public Sector: Navigating the New Frontier in Manitoba - Jeremy Read - Episode 107

Tech Trends Transforming the Public Sector: Navigating the New Frontier in Manitoba - Jeremy Read - Episode 107

In this panel, three Manitoba public sector executives discussed the current state of digital transformation in Manitoba's public sector. They also highlighted success stories involving AI and Machine...

9 Syys 202425min

An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106

An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106

Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the...

2 Syys 202416min

Building a Modern and Agile Workforce - Shakira Naraine - Episode 105

Building a Modern and Agile Workforce - Shakira Naraine - Episode 105

How can organizations build an agile, diverse workforce in the age of AI and automation? This episode tackles that pressing question with Shakira Naraine, Chief People Officer of the Toronto Transit C...

26 Elo 202428min

Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence - Markus Chambers - Episode 104

Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence - Markus Chambers - Episode 104

Markus shares the nine focus point on how to build a future ready public sector of leadership and service-focused excellence: Visionary leadership, citizen-centric approach, talent acquisition and dev...

19 Elo 202418min

Automation and the Future of Work - Simone Atungo - Episode 103

Automation and the Future of Work - Simone Atungo - Episode 103

Over the next ten years, automation is expected to affect half of Canadians' jobs. In this episode, Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division at the Ontario ...

12 Elo 202415min

AI and advanced analytics - the Tools Saving Lives within the Victorian Health System - Lance Emerson - Episode 102

AI and advanced analytics - the Tools Saving Lives within the Victorian Health System - Lance Emerson - Episode 102

Compared to Australia and other OECD countries, the state of Victoria has the highest access to afterhours care, is comparably one of the top three in care-coordination, one of the highest in follow-u...

12 Elo 202420min

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