How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success. Time-Stamped Show Notes: [00:27] Today’s Topic: How Unhappy Customers Will Make You Grow - As Long As You Do This [00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients. [01:31] So they called an all-hands meeting and found out why they lost the clients. [01:50] Eric then reached out to the clients to see what their experience had been. [02:02] If you talk to your customers, it will help you figure out what needs to be fixed. [02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients. [03:14] There is a process in place now at Eric’s company to help retain clients. [04:22] You need to do whatever it takes to improve. [04:36] Talking to unhappy customers helps you grow as a business. [05:18] If you please the majority of the customer base, they will remain loyal. [05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year. [06:24] That’s all for today! [06:26] Go to Singlegrain.com/Giveway for a special giveaway! Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.

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7 Key Strategies You Can Learn from Apple’s Marketing | Ep. #206

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In Episode #206, Eric and Neil discuss the 7 key strategies that you must learn from Apple’s marketing. Apple stresses the importance of keeping things simple—from their written copy to how they displ...

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How to Get 300 Real Targeted Followers Per Day in Instagram | Ep. #205

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21 Helmi 201710min

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How to Get Actionable Data from Google Analytics in 10 Minutes | Ep. #204

In Episode #204, Eric and Neil discuss how you can get actionable data with Google analytics for 10 minutes. Tune in to learn how tracking and assessing your data from Google analytics can help you op...

20 Helmi 201712min

How to Get Your Content into Google's Featured Snippet | Ep. #203

How to Get Your Content into Google's Featured Snippet | Ep. #203

In Episode #203, Eric and Neil discuss how to get your content into Google’s featured snippets. Tune in to learn how your content can land on Google’s 1st page, search results by optimizing your parag...

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How to Grow Your Business with YouTube in 2017 | Ep. #202

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In Episode #202, Eric and Neil discuss how to grow your business with YouTube in 2017. Tune in to learn what type of videos attract a larger audience and how to get the most out of your videos through...

18 Helmi 201711min

How to Rank for Head Terms | Ep. #201

How to Rank for Head Terms | Ep. #201

In Episode #201, Eric and Neil discuss how to rank for head terms. Tune in to know if the head terms and long-tail terms you are using are ranking well. Also, find out how easy it is for Google to rea...

17 Helmi 20178min

How to Approach SEO for a 10,000-Page Website | Ep. #200

How to Approach SEO for a 10,000-Page Website | Ep. #200

In Episode #200, Eric and Neil discuss how you should approach SEO for a 10,000-page website. Internal linking, SEO audits, and long-term brand campaigns are all key strategies that will optimize your...

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How to Get Your First Thousand Email Subscribers | Ep. #199

How to Get Your First Thousand Email Subscribers | Ep. #199

In Episode #199, Eric and Neil discuss how to get your first thousand email subscribers. What can be a tedious process is broken down into proven strategies that Eric and Neil have used in the past to...

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