How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success. Time-Stamped Show Notes: [00:27] Today’s Topic: How Unhappy Customers Will Make You Grow - As Long As You Do This [00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients. [01:31] So they called an all-hands meeting and found out why they lost the clients. [01:50] Eric then reached out to the clients to see what their experience had been. [02:02] If you talk to your customers, it will help you figure out what needs to be fixed. [02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients. [03:14] There is a process in place now at Eric’s company to help retain clients. [04:22] You need to do whatever it takes to improve. [04:36] Talking to unhappy customers helps you grow as a business. [05:18] If you please the majority of the customer base, they will remain loyal. [05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year. [06:24] That’s all for today! [06:26] Go to Singlegrain.com/Giveway for a special giveaway! Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.

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How to Set a Marketing Budget | Ep. #125

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What To Do When You’re Not Seeing Marketing Results | Ep. #124

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In Episode #124 Neil and Eric talk about what you should do when you don’t see the marketing results you were looking for. Listen to learn about the elements you might be missing in the marketing equa...

2 Joulu 201611min

How to Create Form Fields that Actually Convert | Ep. #123

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In Episode #123, Neil and Eric discuss the ways you can create form fields that lead to conversion. Listen to know more about which form field strategies actually work and which ideas you can incorpor...

1 Joulu 20169min

How to Integrate the Holiday Seasons into Your Marketing Campaign | Ep. #122

How to Integrate the Holiday Seasons into Your Marketing Campaign | Ep. #122

In Episode #122, Neil and Eric share about how to integrate the holidays into your marketing campaign. Listen as they list down the ways and tactics you can use to get that “most wonderful time of the...

30 Marras 201610min

How to Improve Your PPC Campaigns in 10 Minutes per Day | Ep. #121

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29 Marras 201612min

7 Ways to Become a Thought Leader | Ep. #120

7 Ways to Become a Thought Leader | Ep. #120

In Episode #120, Neil and Eric share the 7 ways you can become a thought leader. Listen as Neil shares his experience in becoming a thought leader to help you become one as well. Time Stamped Show No...

28 Marras 201613min

How to Craft High Converting Explainer Videos | Ep. #119

How to Craft High Converting Explainer Videos | Ep. #119

In Episode #119, Neil and Eric discuss how you can craft high converting explainer videos for your website. Listen as they help you uncover the feasibility of having explainer videos on every budget a...

27 Marras 201611min

7 Unorthodox SEO Strategies and Tactics that You Should Try | Ep. #118

7 Unorthodox SEO Strategies and Tactics that You Should Try | Ep. #118

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