Customer Experience Transformation with Rupesh Mithani, SVP at Hexaware
Modern CTO24 Tammi 2022

Customer Experience Transformation with Rupesh Mithani, SVP at Hexaware

Today we’re talking to Rupesh Mithani, SVP at Hexaware. And we discuss how Customer Experience Transformation requires reevaluating every part of the organization. How to plan as a leader when technology is evolving so rapidly, and why it’s important to give your direct reports the freedom to fail in order to build a strong foundation. All of this right here, right now, on the Modern CTO Podcast! To learn more about Hexaware CXT, check them out at https://hexaware.com/transform-customer-experiences/ In case you missed it: check out our previous episodes with Hexaware: Biju Shoolapani, Global Leader of Digital Core Transformation Arun "Rak" Ramchandran, CVP Global Market Leader Tony Schettino, VP

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Takeaways from the Largest Tech Conferences in the World with Jim Harris, Keynote Speaker & Best Selling Author

Takeaways from the Largest Tech Conferences in the World with Jim Harris, Keynote Speaker & Best Selling Author

Today we’re talking to Jim Harris, Keynote Speaker & Best Selling Author. Jim delves into AI breakthroughs and the future of autonomous vehicles, as discussed at leading tech conferences. He also touc...

25 Maalis 202453min

The AI Gold Rush and How to Show Up with a Shovel with Puneet Gupta, Founder & CEO of Amberflo

The AI Gold Rush and How to Show Up with a Shovel with Puneet Gupta, Founder & CEO of Amberflo

Today we’re talking to Puneet Gupta, Founder & CEO of Amberflo. Puneet discusses the shift to usage-based pricing driven by generative AI. He explains how Amberflo enables companies to meter AI consum...

21 Maalis 202442min

Iron Sharpens Iron: Co-Founder Leadership Lessons with Brendan Cody-Kenny, Co-Founder and Chief Scientist at Sema

Iron Sharpens Iron: Co-Founder Leadership Lessons with Brendan Cody-Kenny, Co-Founder and Chief Scientist at Sema

Today we’re talking to Brendan Cody-Kenny, Co-Founder and Chief Scientist at Sema. Brendan shares with us what he’s learned building a company with his co-founder Matt Van Itallie. We also dive into B...

18 Maalis 202431min

Why CTOs Feel Isolated and What To Do About It with Scott Smeester, Founder of CIO Mastermind

Why CTOs Feel Isolated and What To Do About It with Scott Smeester, Founder of CIO Mastermind

Today we’re talking to Scott Smeester, Founder of CIO Mastermind. Scott shares with us his experience of feeling isolated as a technology leader, and how he learned sales skills to expand his leadersh...

14 Maalis 202440min

Why Only 10% of Companies Succeed With AI with Sam Ransbotham, Professor at Boston College

Why Only 10% of Companies Succeed With AI with Sam Ransbotham, Professor at Boston College

Today we’re talking to Sam Ransbotham, Professor at Boston College. Sam shares with us the reason that the vast majority of companies are falling behind the AI curve, why most people just slap AI onto...

11 Maalis 202445min

Revolutionizing Retail: From Pizza to Piercings with Rohit Kapoor, EVP CIO at Claire's

Revolutionizing Retail: From Pizza to Piercings with Rohit Kapoor, EVP CIO at Claire's

Today we’re talking to Rohit Kapoor, EVP CIO at Claire's. Rohit shares his journey from Pizza Hut to a Claire’s, all the while pioneering retail technology. Discover the intersection of fashion, tech,...

7 Maalis 202435min

The Power of Partnership in Startup Ecosystems with Gil Feig from Merge & Daniel Marashlian from Drata

The Power of Partnership in Startup Ecosystems with Gil Feig from Merge & Daniel Marashlian from Drata

Today we’re talking to Gil Feig, Co-Founder at Merge, and Daniel Marashlian, Co-Founder & CTO at Drata. Gil and Daniel explore automating compliance, enhancing SaaS support, and the art of building hi...

4 Maalis 202446min

Leading Beyond Code: Unpacking Tech Leadership Trials with Noah Cantor, Tech Leadership Coach & Advisor

Leading Beyond Code: Unpacking Tech Leadership Trials with Noah Cantor, Tech Leadership Coach & Advisor

Today we’re talking to Noah Cantor, Tech Leadership Coach & Advisor. Noah discusses his evolution from tech expert to leader, emphasizing adaptability and the blend of technical and soft skills. He un...

29 Helmi 202440min

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