#52: Johnny Taylor, SHRM President & CEO—Treat Empathy as a Business Skill

#52: Johnny Taylor, SHRM President & CEO—Treat Empathy as a Business Skill

Today’s guest is Johnny Taylor, President & CEO of SHRM, the Society of Human Resource Management, which is the association for over 300,000 human resource officers in 165 countries. The formula for success in any business is to get your people capability right. That’s how you’re going to satisfy more customers. That’s how you make more money. And more importantly, that’s how you make a bigger difference in the world. When it comes to getting your people right, Johnny Taylor has figured out a huge piece of the puzzle. And it’s something a lot of us overlook: empathy. Not sympathy! But empathy – the ability to see a situation from someone else’s perspective and respond with compassion. He says empathy isn’t just a mushy feeling or moral idea. It’s a business skill – something we actively need to be working toward in our organizations and developing in our leaders. If you’re not sure how to do that, don’t miss this episode! You’ll also learn: Three benefits of remote work (and one huge danger) The paradigm shift every HR department needs in order to shake the bad rap The #1 reason you’re overlooking great talent How to keep your best people Specific ideas to drive diversity and inclusion Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

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#299: David Dorman, Former CEO, AT&T – See around corners

#299: David Dorman, Former CEO, AT&T – See around corners

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#298: Joe Manchin, Former Governor and Senator, West Virginia – How to find common ground

#298: Joe Manchin, Former Governor and Senator, West Virginia – How to find common ground

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#297: Dave Ritterbush, CEO, Califia Farms – Build for what’s next

#297: Dave Ritterbush, CEO, Califia Farms – Build for what’s next

Dave Ritterbush has helped lead some of the most successful consumer brands in America, including Califia Farms, Dreyer’s, and Quest, which sold for a billion dollars in 2019. And he’s learned someth...

25 Kesä 57min

#296: Landon Donovan, US Soccer Legend – Separate who you are from what you do

#296: Landon Donovan, US Soccer Legend – Separate who you are from what you do

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18 Kesä 1h 11min

#295: Shawn Johnson & Andrew East, Olympic Gold Medalist, Former NFL Pro – Experiment and learn by doing

#295: Shawn Johnson & Andrew East, Olympic Gold Medalist, Former NFL Pro – Experiment and learn by doing

Shawn Johnson won America’s hearts as a gold medal gymnast at the 2008 Olympics. And her husband, Andrew East, is a former NFL player.But after their athletic careers, they stepped into the world of c...

17 Kesä 1h 1min

#294: Bobby Long, Partner and Co-Founder, Piedmont Capital Partners – See the best in people

#294: Bobby Long, Partner and Co-Founder, Piedmont Capital Partners – See the best in people

As the Partner and Co-Founder of Piedmont Capital Partners, Bobby Long invests in big problems that need big solutions – stuff like Alzheimer’s research and lithium ion technology. But he does it all...

4 Kesä 1h 8min

#293: David Lafitte – CEO, Tecovas – Serve others with radical hospitality

#293: David Lafitte – CEO, Tecovas – Serve others with radical hospitality

If you lead a business, you know providing great service is vital. But what does that actually mean? For David Lafitte, CEO of the popular Western retailer Tecovas, it means radical hospitality. Stu...

28 Touko 1h 9min

#292: Kecia Steelman, CEO, Ulta Beauty – Progress over perfection

#292: Kecia Steelman, CEO, Ulta Beauty – Progress over perfection

Today, she is the CEO of Ulta Beauty, leading over 1500 stores worldwide, striking partnerships with Chanel and Beyonce, and creating record growth since she took over in early 2025.  That kind of ca...

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