Building Player Relationships in the Digital Age

Building Player Relationships in the Digital Age

In this interview, Jim Sulima, Director of Player Development at Rocky Gap Casino Resort, discusses with URComped CEO, Craig Shacklett, the strategies and best practices for fostering meaningful connections with players, from crafting the right pitch for new guests to ensuring effective follow-up cadences. We'll explore the nuances of communication, including topics to avoid, handling player comparisons of offers, and maintaining gaming transparency. Additionally, Sulima will provide insights into keeping conversations purposeful and goal-driven while enhancing player loyalty in an increasingly competitive market. Message Jim Sulima on LinkedIn to access the free course: https://www.linkedin.com/in/jimsulima/

Topics Discussed:
– Communication with VIP players
– Pitch and strategy with new guests
– Determining a follow up cadence
– What topics should hosts avoid with players
– How to handle players comparing offers
– Gaming transparency with offers and play level
– Keeping conversations effective with goals

Learn more: https://trio360.vip/building-player-relationships-in-the-digital-age-jim-sulima-interview-video/
Join iGaming Sports Betting VIP group:
https://www.skool.com/igamingsports-betting-vip-2296

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(182)

The Locals Casino Playbook for Loyalty & Retention

The Locals Casino Playbook for Loyalty & Retention

In this interview, URComped CEO, Craig Shacklett, sits down with Tim Brooks, General Manager of Emerald Island and Rainbow Club Casinos, to break down what drives loyalty in a high frequency locals ma...

10 Kesä 27min

Turning Live Sports into Casino Revenue: EverPass on Sports Media Commercial Rights

Turning Live Sports into Casino Revenue: EverPass on Sports Media Commercial Rights

Sports can be a major revenue driver for casinos, boosting foot traffic, customer engagement, and spending across gaming and F&B. However, there is a growing complexity of sports media rights and lega...

4 Touko 27min

Casino Marketing in Unregulated Markets: Ukraine and Eastern Europe

Casino Marketing in Unregulated Markets: Ukraine and Eastern Europe

Craig Shacklett, URComped CEO, interviews Iryna Ashyrova, iGaminig product manager and podcaster, to break down the realities of the Ukrainian and Eastern European gambling markets – from their retail...

18 Maalis 37min

Transforming Slot Floor Performance with SlotTrak

Transforming Slot Floor Performance with SlotTrak

Volante Software CEO, Juan Romero, discusses a needed transformational shift in how casino operators should evaluate and manage their slot floors in this interview with URComped CEO, Craig Shacklett. ...

4 Helmi 22min

The Five Commandments of Player Development: Jim Sulima Interview

The Five Commandments of Player Development: Jim Sulima Interview

In this interview, URComped CEO Craig Shacklett sits down with Jim Sulima, AKA Super Host 88 and Director of Player Development at Tioga Downs, to break down his 5 Commandments of Player Development a...

30 Tammi 24min

Old-School Hosting: The Lost Art of Player Development with Henry Pisano

Old-School Hosting: The Lost Art of Player Development with Henry Pisano

URComped CEO Craig Shacklett sits down with true industry original Henry Pisano, Player Development OG and owner of Pisano Destinations, for a conversation that spans the evolution of casino hosting f...

26 Tammi 40min

Leveling Up iGaming Loyalty: How Spin Pass Brings Video Game Innovation from Console to Casinos

Leveling Up iGaming Loyalty: How Spin Pass Brings Video Game Innovation from Console to Casinos

From console to casino. In this exclusive interview, URComped CEO Craig Shacklett sits down with Rebecca Martin, CEO and Founder of Spin Pass, to explore how video game-inspired technology is redefini...

13 Tammi 26min

Behind the Show Floor: An Inside Look at the Global Gaming Expo

Behind the Show Floor: An Inside Look at the Global Gaming Expo

In this exclusive interview, URComped CEO Craig Shacklett sits down with the Event Vice President of G2E, Korbi Carrison, to explore how the industry's premier gaming conference has evolved over time....

6 Tammi 20min

Suosittua kategoriassa Politiikka ja uutiset

uutiscast
aikalisa
politiikan-puskaradio
rss-ootsa-kuullut-tasta
rss-podme-livebox
ootsa-kuullut-tasta-2
otetaan-yhdet
rss-vaalirankkurit-podcast
the-ulkopolitist
rss-raha-talous-ja-politiikka
tervo-halme
rikosmyytit
linda-maria
et-sa-noin-voi-sanoo-esittaa
rss-mina-ukkola
rss-polikulaari-pitka-kiekko-ja-muut-ts-podcastit
rss-kaikki-uusiksi
rss-asiastudio
rss-pinnalla