177. Frederic Laziou, CEO, Puzzel - How to make the transition from a Feature Factory to an Outcome-Driven product approach!
The SaaSiest Podcast19 Maalis 2025

177. Frederic Laziou, CEO, Puzzel - How to make the transition from a Feature Factory to an Outcome-Driven product approach!

In this episode, we speak with Frederic Laziou, CEO, Puzzel, a leading European provider of cloud-based contact center solutions, helping businesses deliver seamless customer service across multiple channels. Their AI-powered CX platform integrates voice, email, chat, and social media, enhancing efficiency and personalization. With 25+ years of experience, Puzzel continues to innovate, ensuring businesses stay ahead in customer engagement.

We talked with Frederic about their journey well on their way to reaching 100m Euro in ARR, how M&A has been an important strategy, and a focus on defining a product operating model that supports sustainable and continued growth. Specifically in this episode, we discuss how a focus on building the right things from a product perspective is key, which also at times means sunseting product programs and features that don't support the P&L in a positive manner.

  • How do you assess which features are adding real value versus those that are just adding complexity?
  • Once you identify redundant or low-value features, what practical steps do you take to sunset them?
  • How do you communicate this to customers, and what challenges can you expect to face in ensuring a smooth transition?
  • What are the biggest cultural or leadership challenges shifting from a "feature factory" mindset to an outcome-driven approach?

This and much more. Tune in to learn mode from Frederic and his team's journey moving away from a feature factory to an outcome-driven product approach that drives tangible financial value to both the customer and the business.

Jaksot(211)

171. Dirk Sahlmer,  Head of Origination, SaaS Group - 3 reasons why nobody will buy your SaaS

171. Dirk Sahlmer, Head of Origination, SaaS Group - 3 reasons why nobody will buy your SaaS

In this episode, we speak to Dirk Sahlmer, Head of Origination, at SaaS Group, a conglomerate of independent SaaS businesses founded by experienced industry veterans with proven entrepreneurial, inves...

22 Tammi 202537min

170. Wendy Harris,  Revenue Leadership Coach - What is the single most important trait to have as a Revenue leader?

170. Wendy Harris, Revenue Leadership Coach - What is the single most important trait to have as a Revenue leader?

In this episode, Wendy Harris, a seasoned revenue leader from DropBox, Gong, and others, now a founder of The Wendy Harris, a Leadership Coaching Academy, shares her learning on what good and successf...

15 Tammi 20251h 3min

169. Adam Holmgren, Head of Demand Gen, Rillion -  A 3 step approach on how to run successful Linkedin Ad Campaigns!

169. Adam Holmgren, Head of Demand Gen, Rillion - A 3 step approach on how to run successful Linkedin Ad Campaigns!

In this episode, Adam Holmgren, Head of Demand Gen, Rillion, the Accounts Payable Automation Software supporting over 3,000 companies across over 50 countries. We talked with Adam about the process an...

19 Joulu 20241h 7min

168. Malin Schmidt, Founder & CEO, Kodiak Hub -  Beating the Giants: 4 Principles to Outsmart the Big Players in your space!

168. Malin Schmidt, Founder & CEO, Kodiak Hub - Beating the Giants: 4 Principles to Outsmart the Big Players in your space!

In this episode, Malin Schmidt, founder and CEO of Kodiak Hub, takes us on her journey from the shipping and oil industries to building a game-changing SaaS platform transforming global supply chains....

11 Joulu 202453min

167. Victor Wrede, Co-founder and CSO, Scrive – Leveraging partnerships to scale SaaS growth

167. Victor Wrede, Co-founder and CSO, Scrive – Leveraging partnerships to scale SaaS growth

What’s the secret to turning partnerships into a SaaS growth engine? In this episode, Victor Wrede, Co-founder and CSO of Scrive, reveals how the company is transforming business workflows with electr...

6 Joulu 202445min

166. Christina-Tamara Grigorie & Henrik Berg, Verdane - AI’s Role in Shaping SaaS 2025

166. Christina-Tamara Grigorie & Henrik Berg, Verdane - AI’s Role in Shaping SaaS 2025

What if AI is not just the future of SaaS but the catalyst for redefining its very essence?  In this thought-provoking episode of the SaaSiest podcast, we explore the vast and transformative potential...

26 Marras 20241h 10min

165. Samuel Winderö, Global Director of Marketing and Communication, Evernote Group – The power of early product marketing integration

165. Samuel Winderö, Global Director of Marketing and Communication, Evernote Group – The power of early product marketing integration

Ever wondered how product marketing can truly drive a company’s growth and alignment? In this episode, Samuel Winderö, Global Director of Marketing and Communication at Avinode Group, takes us through...

19 Marras 202452min

164. Angeley Mullins, Chief Commercial Officer, Resourcify - The one marketing strategy you’re missing

164. Angeley Mullins, Chief Commercial Officer, Resourcify - The one marketing strategy you’re missing

In this episode, Angeley Mullins, CCO at Resourcify, takes us inside her journey through tech, offers a sneak peek into her upcoming book for founders, and explains how Resourcify is helping companies...

12 Marras 202454min

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