The Future of Digital Workers

In this episode of AI + a16z, a16z Partner Joe Schmidt sits down with 11x CTO Prabhav Jain for an inside look at how AI-powered digital workers are reshaping sales and revenue operations. They discuss the evolution of agentic AI, the trade-offs between orchestration and autonomy, and the technical innovations driving 11x’s products, Alice and Mike.

Prabhav breaks down the challenges of real-time voice AI, the complexities of multimodal agent interactions, and why the future of enterprise AI is about delivering measurable customer outcomes—not just automation. They also dive into the fast-moving landscape of model providers, the impact of open-source AI, and how startups can stay ahead in an environment of constant technological change.

Plus, they explore 11x’s bold decision to re-architect its platform from the ground up, the lessons learned from scaling AI-powered sales automation, and what it takes to build truly effective digital workers.

Key Takeaways:

• The difference between true AI agents and complex orchestrations—and why it matters.
• How 11x built Alice and Mike to deliver human-like sales performance at scale.
• The cutting-edge advancements shaping AI voice assistants and real-time multimodal interactions.
• Lessons from rebuilding an AI platform while supporting a fast-growing customer base.
• How AI startups can balance rapid iteration with long-term strategic bets.

For anyone interested in AI-powered automation, enterprise sales, or the future of digital work, this episode offers a front-row seat to the latest innovations pushing the boundaries of AI agents.

Learn more:

11x

Follow everybody on X:

Prabhav Jain

Joe Schmidt

Check out everything a16z is doing with artificial intelligence here, including articles, projects, and more podcasts.

Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.