Calling fraudsters and Other Tips for Verifying Manual Review Orders

Calling fraudsters and Other Tips for Verifying Manual Review Orders

Brett & Karisse are back together on the podcast and this week they dive in to a great question from a listener: (when it comes to manual reviews) "When should we call the phone # on the order and what questions can we ask to verify if they're the cardholder or not?". Karisse shares tips from when she was a merchant, including one of her favorite "fraud stories". Brett also shares his unique perspective on this topic, especially since 10 years ago, it was possible he was on the other side of the phone call when merchants called to verify cardholder information. He provides a lot of valuable information on how companies can better improve this process. They also talk about the importance of working with law enforcement, the research a carder goes through before selecting a merchant to attack with fraudulent purchases and the current job market in fraud prevention. Online FraudCast will be recording a podcast episode live at CNP Expo this year! May 21-23 in San Francisco. Come join us! Use NEW PROMO CODE "OF20" to receive 20% off an all-access registration pass. Early Bird registration price is $845 until April 10th! Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Jaksot(67)

Episode 30: The Online Fraudcast Closes

Episode 30: The Online Fraudcast Closes

All good things come to an end, Brett and Karisse have delivered an amazing show discussing merchant fraud for over two years. Today the show goes dark as both Brett and Karisse pursue new projects wh...

28 Heinä 202011min

Episode 29: A Fraudcast Poo-Pourri of Police, Politics, Polo, and Protests...and eBay

Episode 29: A Fraudcast Poo-Pourri of Police, Politics, Polo, and Protests...and eBay

A New Brett Johnson Solo Fraudcast! Today's episode starts with a politically packed FakeNews Report discussing Defunding the Police (Hint: I'm Against It), and how groups gathering are portrayed diff...

20 Kesä 202055min

Episode 28: Ask Karisse Anything

Episode 28: Ask Karisse Anything

Because the eCommerce fraud prevention industry is quickly emerging, with most information not publicly available, merchants often reach out to Karisse with questions, when they don't know who else to...

15 Kesä 202052min

Episode 27: Trust and Safety

Episode 27: Trust and Safety

Trust and Safety Teams. A simple idea, but not so simple in practice. Brett and Karisse discuss the idea of Trust and Safety Teams before talking about how platforms like Twitter and Facebook handle T...

10 Kesä 202053min

Episode 26: Fraud with Friends: Jacqueline Hart at Patreon

Episode 26: Fraud with Friends: Jacqueline Hart at Patreon

Jacqueline Hart has been fighting online fraud for almost 20 years. From the very early years of PayPal, to Payment Service Processors like TSYS and Ingenico, to going over to the merchant side of fra...

8 Kesä 202049min

Episode 25: Cybercrime's Future: A Telegram One-Act Play

Episode 25: Cybercrime's Future: A Telegram One-Act Play

What does the Future of Cybercrime Look Like? Find out in this solo Brett Johnson episode. Brett interviews a well-respected cybercriminal who owns several Telegram Channels. But there is a catch. The...

5 Kesä 202047min

Episode 24: To 3D Secure or Not? For Merchants That is the Question

Episode 24: To 3D Secure or Not? For Merchants That is the Question

3D Secure is a payer authentication, a security protocol that helps to prevent fraud in online credit and debit card transactions. Credit card thieves worry about it. Many merchants haven't adopted it...

3 Kesä 202054min

Episode 23: Merchant Advice to Combat Refund Fraud

Episode 23: Merchant Advice to Combat Refund Fraud

Karisse follows up on our recent podcast about Refund Fraud with a solo episode.giving advice to the merchants being victimized. Want to know what your company can do to stop one of the fasted growing...

1 Kesä 202044min