#0048: (CCT) A Deep Dive into CRM and Experience Management: How Combining BD and KM Can Accelerate Firm Growth
ILTA Voices29 Loka 2024

#0048: (CCT) A Deep Dive into CRM and Experience Management: How Combining BD and KM Can Accelerate Firm Growth

We are increasingly seeing the merging of these two systems as well as a growing collaboration between knowledge management and business development as firm functions.

In this session, we will explore why combining KM and Business Development capabilities have created a huge competitive advantage for firms by curating firm intelligence around “what we do” with “who we know” to capitalize on growth opportunities. We will explore themes such as: 1. Factors driving this trend 2. Strategic advantages of building Experience + CRM programs 3. Types of data captured and tools used and the influence of AI 4. Tangible use cases 5. Key tips and pitfalls for launching Experience + CRM initiatives

Moderator: @Paul Giedraitis - CEO, Orgaimi

Speakers: @Carrie Remhof - Senior Firm Intelligence Manager, Troutman Pepper @Jaclyn Walkins - KM Enablement Manager, Sidley

Recorded on 10-29-2024.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(778)

#0236: Hot Topics - 12 October 2026

#0236: Hot Topics - 12 October 2026

Join us for our newest podcast series, Hot Topics, posted weekly every Monday. We'll take you through the latest news in the Legal Tech and AI space to keep you up to date for the week ahead.     Want...

12 Loka 4min

#0235: (JIT) ILTA Just-In-Time: Where the Next AI Gains Are Hiding: Reading Your Adoption Data

#0235: (JIT) ILTA Just-In-Time: Where the Next AI Gains Are Hiding: Reading Your Adoption Data

Most learning teams track attendance and completion rates, but those metrics tell us little about actual adoption or capability. The speakers explored how to use usage data, engagement analytics, and ...

7 Loka 35min

#0234: Hot Topics - 5 October 2026

#0234: Hot Topics - 5 October 2026

Join us for our newest podcast series, Hot Topics, posted weekly every Monday. We'll take you through the latest news in the Legal Tech and AI space to keep you up to date for the week ahead.   Want t...

5 Loka 6min

#0233: (CT) Maintaining the Momentum of Mentorship

#0233: (CT) Maintaining the Momentum of Mentorship

In our third and final installment of this podcast series, we will discuss the value in continuing the momentum of mentorship. Join Ann Gorr and Lydia Flocchini for a candid conversation about making ...

2 Loka 28min

#0232: (WIS) From Technical to Trusted: Nett Lynch Makes a Business Case for Cybersecurity

#0232: (WIS) From Technical to Trusted: Nett Lynch Makes a Business Case for Cybersecurity

In this episode, the host welcomes Nett Lynch, Chief Information Security Officer at Kraft Kennedy, for a conversation about human-centered cybersecurity. Nett traces her path from ten years in techni...

1 Loka 26min

#0231: AI Readiness - Segment 3: Evaluate the Plan (Start & Evaluate)

#0231: AI Readiness - Segment 3: Evaluate the Plan (Start & Evaluate)

Join Matheus Gutierrez and Sandokan Stage for part three of a three-part podcast all about AI readiness and the Advise loop.

1 Loka 17min

#0230 Lateral Integration: Making Law Firms' Big Bets Pay Off, with James Barclay

#0230 Lateral Integration: Making Law Firms' Big Bets Pay Off, with James Barclay

James Barclay, CEO of Passle, joins us to explore why so many lateral partner hires fall short, and why the cause is usually integration rather than hiring. Drawing on new research into cross-selling ...

1 Loka 14min

#0229: AI Readiness - Segment 2: Integrate the Plan (Integrate)

#0229: AI Readiness - Segment 2: Integrate the Plan (Integrate)

Join Matheus Gutierrez and Sandokan Stage for part two of a three-part podcast all about AI readiness and the Advise loop.

30 Syys 20min