Microsoft's Contact Center Evolution with Peter Ruiter

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/680 Microsoft's AI landscape has evolved into three distinct categories: Copilot for Microsoft 365 (M365) applications, Copilot Studio for low-code chatbot development, and Azure AI Foundry (formerly AI Studio) for pro-code flexibility with AI models. Join Nanddeep Nachan on today's Power Platform Show to learn more. TAKEAWAYs • Declarative agents...

28 Huhti 202527min

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/679 Caroline Kallin shares her journey from finance to becoming a Microsoft MVP, revealing how curiosity and a passion for efficiency led her to specialize in digital workspace adoption and change management strategies during the pandemic. TAKEAWAYS • Working as a change and adoption driver at XOBE in Sweden • Started in finance but always gravitated tow...

23 Huhti 202518min

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/678 We dive deep into the journey of Wim Coorevits, Microsoft's Community Lead for Business Apps, exploring his evolution from Belgian developer to global Microsoft innovator and the changing landscape of business applications. TAKEAWAYS • Started career as a developer in a marketing agency, discovering his passion for bridging technology and business...

21 Huhti 202530min

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/677 Pavan Mani Deep Yaragani, a first-time Microsoft MVP from Singapore, shares his journey from blogging about Power Platform technologies to earning MVP recognition in 2024. His story reveals how finding your specialty and consistently creating high-quality technical content can lead to community recognition and MVP status. TAKEAWAYS • Started career at ...

16 Huhti 202516min

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/676 Andrew Welch, Chris Huntingford, and William Dorrington explore the gap between marketed AI capabilities and technical reality, highlighting how "autonomous agents" often lack true orchestration and memory needed for genuine autonomy. TAKEAWAYS • Home gym innovation with resistance training that uses AI to adjust to your goals and fatigue leve...

15 Huhti 202536min

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/675 The conversation takes a fascinating turn as we explore the future of meetings in a hybrid world. Jeff Hardison shares insights from Calendly's research showing growing excitement about AI's role in making meetings more effective, while also noting the pendulum swing between asynchronous communication and the irreplaceable value of human connection.&nbs...

14 Huhti 202530min

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/674 Amber Bell shares her journey from receptionist at a GP partner to Microsoft MVP, discovering her passion for training and documentation along the way. TAKEAWAYS • Starting as a receptionist at a Microsoft Great Plains partner in San Diego • Moving up through certifications and discovering a love for training instead of programming • Founding Trainin...

9 Huhti 202523min

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/673 Microsoft appears to be settling into a more deliberate AI strategy with increasing focus on data governance, security, and Fabric as a central component for AI implementation. The recent clarity around Microsoft's vision suggests a transition from reactionary AI deployment to a more considered approach for long-term value. TAKEAWAYS • Microsoft ...

8 Huhti 202524min