The CFO Show17 Syys 2024

Investing in Customer Success: The CFO-CCO Business Partnership

In today's customer-centric business landscape, a leadership team that truly understands its customers is crucial. Everyone in the C-Suite should be learning from one another and challenging one another to be more customer-focused.

April Oman, the Chief Customer Officer at Resilinc, brings a unique perspective to the leadership team. While her primary role is championing customer success, she's gained invaluable insights about her customers from unexpected sources—including the company's CFO. April is an accomplished customer success executive with 20 years of experience. She is known for driving results and revenue and transforming organizations to be customer-centric in a wide variety of industries and company sizes

In this installment of our "Better Business Partnering" series, April joins host Melissa Howatson to explore the powerful synergy between Chief Financial Officers (CFOs) and Chief Customer Officers (CCOs). They delve into April's collaborative experiences with CFOs, examining how this partnership drives innovation across the organization, improves operational efficiency through cross-functional teamwork, and fosters sustainable growth.

Discover how breaking down silos between finance and customer success can lead to transformative outcomes and customer satisfaction.

Discussed in This Episode:

Strategies to nurture a strong partnership between the finance and customer teams
How to align financial strategies with customer-centric initiatives
The number one trait that April values in a CFO, and how a CFO can help a CCO be more effective
The value a CCO offers to CFOs and the broader C-suite
Points of friction between CFOs and CCOs, and how to overcome them

For CFO insights, episode show notes, and exclusive blog content, visit thecfoshowpodcast.com.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(91)

Global Growth, Integration and AI: Lessons from Grant Thornton’s CEO

Growth often looks impressive from the outside. New markets, new capabilities and new headlines. But as organizations scale, leaders quickly discover that growth is the visible part. Integration is th...

10 Kesä 40min

How CFOs Build Resilient Careers: Lessons from Banking, M&A and GoFundMe

The path to becoming a CFO is rarely linear. In today’s environment of constant change, finance leaders are expected to move between strategy, operations, and capital markets while developing the judg...

6 Touko 41min

Business Agility in Finance: How CFOs Can Thrive in Volatility and Uncertainty

Business agility has become a defining capability for organizations operating in today’s environment of volatility, uncertainty, complexity, and ambiguity (VUCA). But while many companies focus on ope...

7 Huhti 27min

ERP Transformation Strategy: How CFOs Avoid Failure, Hidden Costs and Legacy Risk

One of the most consequential decisions a CFO will make is selecting and implementing an enterprise resource planning (ERP) platform. Yet beyond vendor comparisons and licensing costs lie hidden risks...

5 Maalis 31min

Managing Costs, Complexity, and Change in Healthcare Finance

Healthcare finance leaders are operating under unprecedented pressure. Rising costs, staffing shortages, payer complexity, and constant uncertainty. Matthew Ennen, Senior Vice President of Finance and...

13 Tammi 21min

The Hallmarks of a Modern, Mature Finance Team

What separates good finance teams from great ones? In this special episode, host Melissa Howatson brings together insights from more than 20 finance leaders to answer one deceptively simple question: ...

30 Joulu 202514min

Beyond the Close: How Financial Consolidation Creates Strategic Advantage

Financial consolidation has long been treated as a “back-office necessity,” but in today’s complex, data-dense businesses, it’s becoming a strategic engine. Craig Schiff, Founder and CEO of BPM Partne...

16 Joulu 202527min

The FP&A Trifecta: How Finance, Data and Systems Drive Strategic Growth

Finance doesn’t need to chase a mythical “best-in-class” model; success comes from mastering the fundamentals. In this episode of The CFO Show, Charlie X.W. Liu, Founder and Chief Happiness Officer of...

2 Joulu 202534min