#343 - Transforming Travel with Digital Identity featuring Kristin Olsen from Alaska Airlines
Identity at the Center14 Huhti 2025

#343 - Transforming Travel with Digital Identity featuring Kristin Olsen from Alaska Airlines

In this episode of Identity at the Center, Kristin Olsen, Director of Product Management for the guest travel experience at Alaska Airlines, shares insights into the evolving world of digital identity in the travel industry. Kristin discusses the vision for seamless travel using face or phone for identity verification, collaboration with TSA, and future trends like AI and mobile IDs. The conversation also delves into the challenges and opportunities of enhancing guest experience, risk management, and the importance of strong IAM practices. Stick around for a lighter note as Kristin reveals her background in improv comedy and how it has influenced her professional journey. Plus, don't miss exclusive conference codes for upcoming events!


Chapters

00:00 Introduction to Digital Identity in the Travel Industry01:26 Welcome to the Identity of the Center Podcast01:48 Discussing MFA and Adaptive Authentication07:23 Conference Announcements and Identity Beers12:23 Introducing Kristin Olsen from Alaska Airlines12:43 Kristin Olsen's Role and Insights on Digital Identity30:05 Engineering Excitement in the Airline Industry30:42 Enhancing Guest Experience with Technology33:03 Digital Identity and Day of Travel35:05 Future Trends in Identity Management44:27 The Role of AI in Product Management53:09 Kristin's Improv Comedy Background01:01:55 Wrapping Up and Final Thoughts


Connect with Kristin: https://www.linkedin.com/in/kristin-olsen-b252032/


Conference Discounts!

Gartner IAM Summit - Code IDAC425 saves 425€: https://www.gartner.com/en/conferences/emea/identity-access-management-uk

European Identity and Cloud Conference 2025 - Use code idac25mko for 25% off: https://www.kuppingercole.com/events/eic2025?ref=partneridac

Identiverse 2025 - Use code IDV25-IDAC25 for 25% off: https://identiverse.com/


Connect with us on LinkedIn:

Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/

Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/


Visit the show on the web at http://idacpodcast.com

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(430)

#430 - AI for IAM and IAM for AI with Martin Sandren

#430 - AI for IAM and IAM for AI with Martin Sandren

Recorded live at EIC 2026 in Berlin, Jeff and Jim sit down with Martin Sandren, IAM Product Lead at IKEA, for a wide-ranging conversation covering nearly every corner of modern identity security. Mart...

22 Kesä 59min

#429 - Sponsor Spotlight - SailPoint

#429 - Sponsor Spotlight - SailPoint

This episode is presented courtesy of SailPoint. Rob Sebaugh, Senior Identity Strategist at SailPoint, joins Jeff and Jim for a wide-ranging conversation on the past, present, and future of identity g...

17 Kesä 1h 7min

#428 - Modernizing IGA with Thomas Zarnhofer

#428 - Modernizing IGA with Thomas Zarnhofer

Recorded live at EIC 2026 in Berlin, Jeff and Jim sit down with Thomas Zarnhofer, IAM Architect at a major retail company in central Europe. Thomas shares his experience leading a full IGA transformat...

15 Kesä 42min

#427 - Identiverse 2026 Preview with Heather Flanagan and Andi Hindle

#427 - Identiverse 2026 Preview with Heather Flanagan and Andi Hindle

Jeff and Jim are joined by Heather Flanagan, Content Chair, and Andi Hindle, Conference Chair, for a full preview of Identiverse 2026 at Mandalay Bay in Las Vegas. They cover the 2026 theme of trust a...

8 Kesä 1h 13min

#426 - Sponsor Spotlight - Crowdstrike

#426 - Sponsor Spotlight - Crowdstrike

This episode and the Identity at the Center podcast is supported by CrowdStrike. Learn more at crowdstrike.com.Jeff Steadman and Jim McDonald sit down with Scott Kriz, GM of Continuous Identity at Cro...

3 Kesä 1h 2min

#425 - EIC 2026 Recap & IdentiBeer Berlin

#425 - EIC 2026 Recap & IdentiBeer Berlin

Jeff and Jim recap their week at KuppingerCole's EIC 2026 in Berlin, covering standout keynotes, hallway conversations, and sessions on securing AI agents, CIAM, and AI versus nuclear regulation. They...

1 Kesä 46min

#424 - IDAC Mailbag for May 2026

#424 - IDAC Mailbag for May 2026

Jeff and Jim are back with the May 2026 mailbag, answering listener questions from Amsterdam, Mumbai, Austin, and Berlin. Topics include navigating IAM vendor acquisitions, defending against AI deepfa...

25 Touko 1h 11min

#423 - The Middle Market Identity Security Gap with Robert Snodgrass

#423 - The Middle Market Identity Security Gap with Robert Snodgrass

Jeff and Jim welcome back Robert Snodgrass, Principal at RSM, for a deep dive into the RSM Middle Market Business Index cybersecurity report. The conversation covers the confidence gap facing middle m...

18 Touko 1h 1min