BPM360 Podcast - Covering Every Angle18 Huhti 2025

From Mailbags to Master Black Belts: How Laziness, Purpose, and Cartoons Power Continuous Improvement

Top 5 Takeaways from the Episode:

1. CI Is a People Game, Not Just a Process Game

Gary Cox’s book, Cultivating Champions of CI, emphasizes that sustainable continuous improvement (CI) isn’t about tools or theory—it’s about developing people, mindsets, and a culture that values thoughtful problem-solving over quick fixes.

2. The Four P’s of Meaningful Change

Beyond People, Process, and Purpose, Gary introduces a fourth essential “P”: Problem-solving. When processes break, people instinctively create workarounds. Organizations need to nurture transparency and curiosity to tackle root causes instead of patching symptoms.

3. Standardize to Improve, But Don’t Worship the Standard

Standardization creates a necessary baseline—but it’s only a snapshot in time. Businesses must continuously adjust that baseline to reflect evolving goals, technologies, and customer expectations. “Standard until better” is the motto.

4. Culture Beats Tools—Every Time

While Six Sigma tools and AI can accelerate analysis, real transformation only happens when leaders connect individual growth to business needs. Empowering people with purpose turns process improvement into a shared journey, not just a checklist.

5. Cartoons, Curiosity, and Career Growth

Gary’s creative side (his “Cox Box” cartoons) and his unconventional journey from letter carrier to national CI director show that playfulness and openness to opportunity can be powerful leadership tools—especially when helping others grow.

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
questions@bpm360podcast.com

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(76)

Ep. 76: "AI-Driven Business Model Innovation: Can Traditional BPM Keep Up?"

In this special guest episode, Russell and Caspar welcome Michel Kirsch, a 22-year-old final-year international business student at the University of Paderborn, whose fresh perspective on AI and busin...

30 Kesä 52min

Ep. 75: "Conscious Change Leadership: The Human Reality Behind Process Transformation"

In this special guest episode, the hosts welcome Dr. Linda Ackerman Anderson—known as "Dr. Change"—a pioneering leader in organizational transformation with nearly five decades of experience in the fi...

23 Kesä 57min

Ep. 74: "Beyond BPM and EA: Why System Science Is the Missing Foundation"

In this special guest episode, Russell and Caspar welcome Petros Panagiotidis, a deeply experienced BPM and Enterprise Architecture practitioner from Greece with four decades of professional experienc...

2 Kesä 1h 5min

Ep. 73: "The Performance Analyst: From Data Dashboard Maker to Intelligence Detective"

In this final episode of their BPM roles mini-series, Russell and Caspar examine the performance and KPI analyst role—also known as the process intelligence analyst—responsible for ongoing measurement...

26 Touko 37min

Ep. 72: "The BPM Technology Manager: From Tool Guardian to Integration Orchestrator"

In this episode, Russell and Caspar examine the BPM technology and tooling manager role—a position that has evolved dramatically from its origins as a technical gatekeeper to today's integration-focus...

19 Touko 40min

Ep. 71: "The Process Owner Part 2: Experience, Leadership, and Finding Your Sweet Spot"

In this continuation of their process owner series, Russell and Caspar dive deep into the experience requirements and organizational positioning needed for successful process ownership. They explore w...

12 Touko 32min

Ep. 70: "The Psychology of Change: Why Beliefs Drive BPM Success More Than Process Maps"

In this guest episode, Russell and Caspar welcome Thierry Muller, an IT veteran turned change management expert, for a deep conversation about the human side of transformation projects. Thierry shares...

5 Touko 56min

Ep. 69: "BPM AI Orchestration: Building the Next Generation of Process Management"

In this guest episode, Russell and Caspar welcome Ahmad Daliri, a process management specialist working at NN in the Netherlands and author of multiple BPM books, for a conversation about the intersec...

28 Huhti 48min