From Copilot to Change: Embracing Microsoft's Future

FULL SHOW NOTES https://podcast.nz365guy.com/17 Bringing craftsmanship to the CRM tradeWhat is Presales for Dynamics 365Getting training for a presales roleThe toughest element of working in presalesDemonstrating the capabilities of Dynamics 365 to a customerCreating Demo’sMaintaining your demo environmentsBest practice for your demo environmentsRelationships between Presales and SalesHarvard Business Review titled “To Improve Sales, Pay More Attention to Presales““Distinct from marketing and...

8 Huhti 201848min

FULL SHOW NOTES https://podcast.nz365guy.com/16 The difference in selling business application software to infrastructure softwareCustomer characteristics (IT or business)Changes in recent years in the way customers are acquiring Dynamics 365The typical timeframe to sell DynamicsCustomer engagement process in the Dynamics saleCustomer engagement post-saleTypical stakeholders in a Dynamics saleSetting up the pursuit team in a Dynamics saleThe part RFx, play in the sales processLead generationT...

25 Maalis 201853min

FULL SHOW NOTES https://podcast.nz365guy.com/15 General Data Protection Regulation (GDPR)Layperson's view of GDPRWhat is GDPR?Who is affected by the new regulation?Microsoft Dynamics 365 Partners and GDPRMicrosoft and GDPRDynamics 365 consultants and the effect GDPR will have on their rolesGDPR and Geography for all those outside the EUGDPR and the current Dynamics platformMarketing, Sales and Service – how will GDPR affect theseDynamics 365 Audit with Read Access and GDPRDynamics 365 Securit...

10 Maalis 201858min

FULL SHOW NOTES https://podcast.nz365guy.com/14 Microsoft Business Applications in 2018Leading a 5000+ strong team at MicrosoftChallenges of leading a large teamManage competing prioritiesThe long-term future for on-premiseLeverage the power of Office365 and Azure for on-premiseEnterprise Microsoft FlowPowerAppsCommon Data Services (CDS)Customer focus for developmentMicrosoft Business Application for Microsoft PartnersMicrosoft partners that are executing well in Business ApplicationsAI and t...

25 Helmi 201842min

FULL SHOW NOTES https://podcast.nz365guy.com/13 Can Digital Transformation help Microsoft partners win more business?Type of skills a partner needs if they want to engage customers in their Digital Transformation journeyTraining programs on Digital Transformation for partnersTypical engagement types for Digital TransformationKey stakeholders that need to be involved for it to meet the objectivesGeorge Westerman | Principal Research Scientist with the MIT said: “When digital transformation is ...

12 Helmi 201835min

FULL SHOW NOTES https://podcast.nz365guy.com/12 The two parts of Digital TransformationWhat is Digital Transformation in a practical senseWhy should organisations care about Digital Transformation?What is hype and what is the reality with Digital TransformationWhat problems does Digital Transformation solve?How to sort through the hype of Digital TransformationWhat tools are there out there to help with Digital TransformationWhat type of organisations are embracing Digital TransformationThe D...

29 Tammi 201848min

FULL SHOW NOTES https://podcast.nz365guy.com/11 Journey to Product Owner based on Dynamics 365Product LeadershipProduct owner of MMS built on the Dynamics 365 platformChallenges with being a product ownerHow is the product sold and marketed?How to future-proof your product when technology is always changingQuality controlRoadmap PlanningCreating and managing what goes into the roadmapHow to keep up with the changes that Microsoft releasesWhy use Dynamics 365?Challenges with using Dynamics 365...

14 Tammi 201847min

FULL SHOW NOTES https://podcast.nz365guy.com/10 What are user adoption and change management?Faris Alkhaldy asks “What is it? And what is it all about?”The role of formal adoption methodologies such as ProsciFormal training programs availableWhy is adoption still such a common problem or complaint with CRMJanet Robb asks “What is the cost to a project where user adoption fails?”Common mistakes/pitfalls to avoidAdoption when staff are forced to use technology such as call centres or in retail ...

1 Tammi 201854min